Technical FACTs/Statcom/HVDC Expert

Overview

This role involves providing post-sale technical support addressing client issues, including repairs (return of parts and field interventions), technical assistance, onsite services, or other service requests. The position operates autonomously within its operational segment or unit and influences budgets and operational plans under established policies. It collaborates across multiple teams and can significantly impact a small business unit or function segment.

Key Responsibilities

• Handle technical problem resolution for post-sale client issues, providing Level 1, 2, and 3 technical support, escalating in complexity as required. Certain products may require management of all levels by one individual, while others involve specialists at increasing skill levels.
• Develop subject matter expertise within the functional area, potentially serving as a professional leader. Influence policy implementation within responsibility limits and coordinate with other organizational areas. Typically oversees medium to large teams and retains top talent.
• Analyze internal and external business challenges, recommending best practices to enhance products, processes, or services, leveraging industry trend analyses to support decisions.
• Support colleagues in finding innovative solutions for complex manufacturing processes involving diverse technical aspects and interdependent production cycles. Apply advanced operational, product, manufacturing, or engineering management techniques and collaborate across adjacent functions.
• Lead functional teams or projects of moderate resource requirements, risks, or complexity when necessary. Propose operational or technical solutions to leadership and communicate complex messages, primarily negotiating internally but potentially engaging partners, suppliers, or external clients to gain consensus or action.

Required Qualifications

• For positions outside the USA - Advanced experience in the function and digital audio workstation tools. Education equivalent to a Master's degree from an accredited university or a Bachelor’s plus applicable experience in a relevant field.
• For USA-based roles - A Master's degree from an accredited university or a High School diploma/GED with at least 6 years of functional experience.

Desired Characteristics

• Strong oral and written communication skills.
• Excellent interpersonal and leadership capabilities.
• Proven analytical and problem-solving abilities.
• Demonstrated experience in leading programs or projects, including planning, documentation, initiation, and execution.
• Established project management expertise.

Additional Information

Relocation assistance is provided for this position.

Disclaimer

This job description serves as a comprehensive guideline of the role. It is not intended to alter, limit, or expand the tasks required of any employee beyond those defined in their employment contract or mutually agreed upon with their supervisor.