Technical Account Manager (TAM)

Company Overview

DXC Technology is a premier independent IT services provider, serving nearly 6,000 clients globally by delivering innovative and comprehensive technology solutions. Born from the merger of CSC and Hewlett Packard Enterprise’s Enterprise Services, DXC offers global expertise and partner networks to enable next-generation IT service excellence.

Role Summary

We are seeking a Technical Account Manager (TAM) for Managed Services to serve as the key liaison balancing technology, clients, and service quality for a longstanding strategic client. This leadership position demands ensuring smooth service delivery while leading ongoing improvements for operational excellence.

Key Responsibilities

• Lead technical delivery by being the primary contact accountable for reliable, secure service aligned to commitments.
• Maintain composure and provide leadership during routine operations and complex incidents.
• Manage daily service delivery, proactively mitigate risks, and resolve issues before escalation.
• Drive continuous enhancements in processes, tools, and practices to boost service quality and customer satisfaction.
• Build deep client relationships by understanding their objectives and challenges, translating these into actionable delivery plans generating tangible value.
• Leverage data analytics and automation to increase productivity, optimize delivery, and maintain cost-effective results.
• Ensure strict adherence to contracts, SLAs, and governance frameworks while prioritizing user experience.
• Collaborate with capability and delivery teams to implement new technologies and improvements strengthening service outcomes.
• Inspire and develop technical teams, fostering a culture of support, challenge, and pride in performance.

Candidate Profile

• Degree holder or equivalent proven experience.
• Minimum five years in support, project, or program delivery roles.
• At least three years in leadership or supervisory roles.
• Experience within technology sectors, preferably in managed services settings.
• Strong analytical skills with effective problem-solving aptitude.
• Excellent communicator capable of engaging senior stakeholders and technical staff.
• Proven organizational and priority management skills.
• Commercial awareness including contract, budget, and service outcome management.
• Balanced approach combining client advocacy with operational and financial realities.
• Collaborative mindset, adept at cross-team partnership and influencing others.

Work Environment and Benefits

• Flexible working arrangements combining remote, office, and client site engagement to support balance and connectivity.
• The role offers significant influence, visible leadership, and the chance to innovate rather than firefight.
• Opportunity to lead a stable account focused on optimization and continual improvement.
• Empowerment to leverage data-driven insights and automation for service efficiency and excellence.
• A chance to coach, mentor, and build a strong technical team culture.
• A balance of flexibility and purposeful engagement to maintain strong team and stakeholder relationships.
• Visible positive impact through dependable services, strong partnerships, and continual progress.

Equal Opportunity and Inclusion

DXC is committed to inclusive hiring and supports candidates with disabilities through reasonable accommodations. We value diversity as a competitive advantage and foster a supportive workplace culture prioritizing community, wellbeing, and respect.

Recruitment Integrity

DXC cautions applicants about fraudulent schemes impersonating our recruitment process. We do not solicit payments or equipment purchases and urge awareness against scams.