Technical Account Manager (IT)

About First Focus

First Focus has been recognized as Australia's top mid-market Managed Service Provider by Cloudtango for nine years running. Now expanding into New Zealand, the company brings its award-winning standards, culture, and customer service to Christchurch. With nearly 500 employees worldwide and a recent merger with Integris, First Focus is growing into one of the largest SMB MSP providers globally, combining broad capabilities and bigger clients with an accessible leadership culture.

Role Overview

This position is suited for professionals looking to combine the roles of account manager and consultant fully, acting as a trusted technical advisor to SMB and mid-market clients, including those with up to 500 users. You will engage closely with senior and C-level stakeholders, shaping technology strategies and relationship dynamics without following a rigid playbook. You will facilitate clients’ technology decisions, helping them navigate complexity, plan IT roadmaps, and avoid unnecessary purchases, thereby delivering tangible business value.

What You Will Do

• Develop meaningful, trust-based client relationships rather than transactional ones.
• Serve as a trusted advisor to senior and executive level stakeholders.
• Provide guidance on IT strategies encompassing infrastructure, security, and operations.
• Spot opportunities to enhance or simplify client IT approaches.
• Balance adherence to processes with thoughtful challenges to improve outcomes.
• Collaborate closely with internal teams to ensure successful delivery of solutions.
• Contribute measurable impact beyond sustaining client satisfaction.

Candidate Requirements

• Demonstrated success in senior roles at MSPs, MSSPs, integrators, or comparable organizations.
• Experience serving SMB and mid-market customers and engaging C-suite decision makers.
• Strong background in account management including client retention and business growth.
• Consulting skills across IT strategy, infrastructure, security, and digital roadmaps.
• Organizational expertise with CRM management, forecasting, reporting, and delivery coordination.
• Ability to communicate clearly, challenge constructively, and drive initiatives to completion.

Additional Info

First Focus values a sense of humor and a preference for simplicity. The company embraces neurodiversity and encourages applicants to disclose any neurodiverse conditions to receive supportive accommodations. AI-assisted recruitment tools are used, but hiring decisions remain human and privacy is respected according to legal standards.

Benefits

• Competitive pay package with a salary up to $110,000 NZD (100% salary, no commission).
• Complimentary access to mental health resources, including one-on-one coaching with qualified professionals.
• Flexible hybrid working arrangements to support work-life balance.
• 10 paid study days annually to foster continuous learning and professional development.
• Regular internal training sessions and resource libraries.
• FastTrack mentoring initiatives and a company council focused on equality, charity, and environmental issues.
• Ongoing social events and a strong, enjoyable team culture.