Support Technician

About the Role

Join First Focus, a leading managed service provider in Australia recently expanding into New Zealand, as a Support Technician based in Christchurch. We are committed to building New Zealand's favorite MSP through exceptional client service and talented technicians. You'll be part of a supportive team that values curiosity, skill growth, and a culture of getting the job done efficiently.

Key Responsibilities

• Manage and resolve support tickets related to Microsoft Active Directory, Azure, Microsoft 365, and Exchange environments.
• Troubleshoot issues involving desktops, servers, firewalls, and network infrastructure including LAN and WAN.
• Provide support for cloud platforms such as Azure AD, Entra, Hyper-V, Citrix, and AWS (excluding VMware).
• Participate in project deployments and hands-on onsite support as required.
• Balance time between remote desk support and onsite client visits, with travel expenses covered by the company.
• Collaborate closely with senior engineers to maintain streamlined, efficient, and secure technical environments.

Candidate Requirements

• Extensive knowledge of Active Directory, predominantly Azure AD, with some on-premises experience.
• Proficiency with Windows Server, Exchange, and various cloud platforms.
• Ability to troubleshoot across the full technology stack including desktops, firewalls, and network components.
• Experience using ticketing systems coupled with strong user communication skills and empathy.
• Possess a valid New Zealand driver's license or legal driving ability in New Zealand, along with personal vehicle availability for onsite visits.

Benefits and Perks

• Competitive salary ranging from NZD 65,000 to 75,000 annually, depending on experience and skills, plus KiwiSaver contributions.
• Access to 10 paid training days per year, with exam fee coverage and pay increases upon certification achievements.
• Flexible hybrid working arrangements promoting work-life balance.
• Free access to one-on-one coaching with qualified psychologists or counselors through the Uprise program.
• Career advancement opportunities via the FastTrack mentoring program.
• Engagement in the MAD (Making A Difference) Council focusing on equality, charity, and sustainability initiatives.
• Participation in social events fostering an inclusive and supportive team culture.

Additional Information

First Focus welcomes applications from neurodiverse individuals and encourages disclosure to provide suitable accommodations during recruitment. AI-assisted recruitment tools are used solely to support the decision-making process and comply with New Zealand's Privacy Act 2020.

This position offers an exciting opportunity to join a fast-growing company with a supportive environment where technical skills are valued and cultivated.