Technical Account Manager - German Speaker

About Proofpoint

Proofpoint stands as a global pioneer in cybersecurity focused on human and agent-centered protection. We safeguard the connections between people, data, and AI agents via email, cloud, and collaboration platforms. Our clientele includes over 80 Fortune 100 companies, 10,000 major enterprises, and millions of smaller businesses who rely on us to block threats, prevent data leaks, and enhance resilience in both human and AI workflows. Our clear mission is to secure the digital ecosystem and empower users to operate safely and confidently. Join us as we defend data and protect individuals.

Our Values and Work Culture

At Proofpoint, we operate as a united global team that challenges conventions to redefine cybersecurity. We embody our BRAVE core principles:

• Boldness in innovation and visions
• Responsiveness to critiques, obstacles, and opportunities
• Accountability to deliver best-in-class results
• Visionary problem-solving with future focus
• Exceptional execution and impactful outcomes

Role Overview

This position requires strong technical expertise in a dynamic environment, interacting with senior enterprise leaders and technical IT and security personnel. Candidates must demonstrate solid technical and security software competence—especially in Linux, messaging, and cloud services—with proven success in managing customer relationships both technically and non-technically. They must adeptly manage multiple projects simultaneously with minimal supervision and possess a passion for delivering exceptional customer experiences.

Key Responsibilities

• Autonomously provide continuous technical leadership and support to key Proofpoint customers.
• Oversee support operations, champion customer interests internally, manage escalations, and initiate further escalation proactively as necessary.
• Lead crisis management and incident responses by coordinating with account teams, technical support, operations, and engineering to resolve issues promptly while maintaining effective client communication.
• Regularly engage with clients both virtually and on-site to review system status, past interactions, critical issues, upcoming product releases, and other relevant matters.
• Prepare and present executive-level briefings on system performance, potential risks, returns on investment, and proposed strategies.
• Develop comprehensive insight into clients' business and operational requirements.
• Maintain in-depth practical knowledge of how Proofpoint integrates within customers’ environments, covering network, security, system administration, and messaging management.
• Create and implement strategic plans addressing complex client needs using Proofpoint solutions.
• Offer proactive guidance aligned with customers' roadmaps and ongoing technical necessities, prioritizing goals short- and long-term.
• Lead initiatives aimed at enhancing client satisfaction with service quality and team interactions.
• Plan, document, and assess risks associated with production changes involving multiple services or technologies.
• Manage personal scheduling effectively to ensure timely and high-quality completion of tasks in dynamic, constraint-driven settings.
• Exercise independent judgment across a broad spectrum of responsibilities.
• Design and deploy solutions addressing complex challenges.

Candidate Qualifications

• At least 4 years’ experience in client-facing technical roles such as sales engineering, senior support, IT operations management, or senior engineering with multi-technology exposure.
• Proficient understanding of data communication mechanisms, especially email protocols and networking fundamentals related to Linux, SMTP, and MySQL.
• Familiarity with Windows environments, Active Directory, and Microsoft Exchange.
• Exceptional customer service aptitude along with strong verbal and written communication skills.
• Proven leadership in guiding technical teams through crisis scenarios.
• Adeptness at adapting and learning emerging technologies.
• Workspace familiarity with project management and efficient time handling skills.
• Capability to work well both independently and collaboratively within teams.
• Fluency in German is mandatory for this role.

Employee Benefits and Culture

• Competitive salary package
• Comprehensive benefits program
• Career advancement tailored to individual goals
• Flexible working arrangements
• Annual wellness days and community service opportunities
• Consistent recognition of employee contributions
• Global networking and collaboration possibilities

Our Workplace Ethos

Our organization fosters an inclusive culture that encourages belonging, purposeful work, and daily success for all employees. We welcome applicants from diverse backgrounds and provide accommodations during recruitment upon request.