Team Member - 117 Euston Road

About the Role

Join us as a Team Member working full-time (35 hours per week) at our location on 117 Euston Road, London NW1 2SX. We are proud creators of delicious food, organic coffee, and big ideas across more than 750 shops in over 20 countries. Whether serving customers the perfect latte or supporting your team, this position offers excellent opportunities to grow and excel.

Who We Are Looking For

We seek enthusiastic team players who can brighten our customers' days daily. As a Team Member, you will be the welcoming face on the shop floor and help prepare fresh food items in the kitchen. This role is fast-paced and varied, ideal for those passionate about exceptional service, products, and team collaboration.

About You

• Kindness, honesty, and generosity: bring warmth and authenticity to your work.
• A passion for outstanding customer service.
• Ability to spread joy with small kindnesses such as complimentary coffee treats.
• No previous experience required; comprehensive training is provided to help you excel in customer service.

Benefits

• Competitive hourly pay at £14.05, including mystery shopper bonuses.
• An additional £5 per hour for shifts starting between 3 to 5 am after initial training.
• 28 days annual leave pro-rated for part-time employees.
• Access to a pension scheme and healthcare cash plan.
• Complimentary food and drinks during working hours.
• Club membership granting 50% off food and up to 5 free barista-made drinks daily.
• Long-term loyalty awards at 5, 10, 15, and 20 years of service.
• Regular recognition and rewards for excellent standards.
• Marketplace discounts covering shopping, travel, fitness, dining, technology, and more.
• Flexible working schedules accommodating personal priorities.
• Free comfortable shoes to wear during shifts.

Career Growth

We offer personalized development paths including paid professional qualifications like Level 3 apprenticeships and opportunities to transfer internally for new challenges.

Diversity and Inclusion

Everyone is welcome here. We aim to make all employees feel valued and included, supporting diversity in gender, disability, neurodiversity, ethnicity, and LGBTQ+ communities.

Work Environment

Experience a fast-paced, varied workplace where you can develop a broad skill set and contribute to meaningful community initiatives through The Pret Foundation, which addresses homelessness, food waste, and social change.

Company Values

• Happy Teams Happy Customers
• Maintaining Amazing Standards Every Day
• Committed to Constant Improvement
• Doing The Right Thing

Recruitment Process

Our interview process begins with a phone screening followed by a 60-minute shop-based interview with the General Manager and team members. We encourage applications from all backgrounds and provide accommodations if needed throughout recruitment.

Additional Information

Please complete your application personally without generating it through AI, as we’re eager to learn about the real you.