Team Leader

Role Overview

As a Team Leader at Metro Pubs, you will set the standard by leading your team effectively, ensuring all necessary resources are available for smooth shift operations. You will uphold high service and operational standards to guarantee customer satisfaction.

About the Company

Metro Pubs sits at the heart of city culture in Regina, Saskatchewan, providing unbranded, characterful pubs that feel like a home away from home for locals and visitors. Each venue fosters a warm atmosphere, perfect for enjoying quality time with family and friends, complemented by excellent food, drink, and service.

Additional Information

• Competitive salary package with pension contributions.
• Opportunities for career advancement through comprehensive training and apprenticeships, recognized among industry leaders in professional development.
• Employee discounts: 33% for employees and 15% for family on all brand outlets.
• Access to a free employee assistance program focusing on mental health, wellbeing, financial, and legal support.
• Enhanced maternity and paternity leave policies that support family needs.
• Menopause Friendly Employer status ensuring supportive workplace practices.
• Hotel and inn discounts: 50% for employees, 25% for family stays at Greene King Inns and hotels.
• Referral bonus program awarding up to £1,500 for successful recommendations.
• Wagestream service allowing wage access before payday in case of emergencies.
• Additional retail perks including up to 30% off at Superdrug and exclusive offers with mobile providers like Three.

Our Commitment

We emphasize creating safe, welcoming environments where everyone feels they belong, embedding inclusion into every facet of our business from employees to customers and community engagement.

Key Responsibilities

• Deliver a warm, memorable experience to customers during each visit.
• Support management by standing in as deputy and handle issues in their absence.
• Organize and coordinate team members during busy periods to ensure efficient operations.
• Maintain a safe, legal, and hygienic bar environment, addressing challenges swiftly and properly.

Desired Qualifications and Skills

• Strong attention to detail, particularly in drink presentation and service quality.
• Exemplify excellent customer service and be a role model for the team.
• Quick thinker with the flexibility to manage challenges during busy shifts.
• Positive, proactive attitude with strong teamwork skills.
• Proficient English communication skills both spoken and written, essential for safety and allergen management.