Bar & Waiting Staff

Role Overview

As a Bar & Waiting Staff member, you play a vital role in crafting memorable experiences for customers. Whether you're skillfully pouring drinks or suggesting the ideal beverage to unwind after a busy day, you help keep the atmosphere lively. You'll join an engaging and welcoming team, providing a fantastic opportunity to develop and refine your skills and experience.

About Metropolitan Pub Company

At Metro Pubs, our venues are the beating heart of city life, offering a welcoming environment for both locals and visitors. Each pub has its own unique personality and charm, functioning as community hubs where guests enjoy great food, drinks, friendly service, and a vibrant atmosphere.

Additional Information

We believe in recognizing our team's dedication with the following benefits and rewards:

• Competitive salary and pension contributions.
• Opportunities for career advancement through industry-leading apprenticeship and training programs.
• Discounts at all brand locations: 33% for employees and 15% for family and friends on food and drink.
• Access to a free employee assistance program offering support for mental health, wellbeing, finances, and legal matters.
• Enhanced family-friendly maternity and paternity leave policies.
• Menopause-friendly employer practices.
• Substantial discounts at Greene King Inns and hotels: 50% for employees and 25% for loved ones, making weekend getaways more affordable.
• Referral bonus program with earnings up to £1,500 for successful friend referrals.
• Wagestream service allowing early access to earned wages before payday.
• Additional retail discounts including up to 30% off at Superdrug and exclusive deals with Three Mobile.

Our Commitment to Inclusion

We strive to embed inclusivity in all aspects of our operations—people, customers, communities, and partners—creating a culture where everyone feels valued, included, and empowered to thrive.

Key Responsibilities

• Deliver outstanding and memorable service to every customer during their visits.
• Provide expert guidance and recommendations from behind the bar.
• Prepare and serve beverages to meet quality standards and customer preferences.
• Warmly welcome guests, assist with food service, and attend to customers throughout their dining experience.
• Maintain a safe, legal, and clean bar environment, promptly addressing any issues that arise.

Qualifications and Attributes

• A strong eagerness to learn and grow your skill set.
• Attention to detail ensuring every drink, especially pints, is perfectly prepared.
• A passion for exceptional customer service, providing a friendly and welcoming atmosphere.
• A positive, proactive mindset coupled with excellent teamwork.
• Proficient spoken and written English sufficient to work safely and understand allergen protocols.