Supervisor/Incharge - Play N Learn Center

About the Role

We seek a dynamic and accountable Supervisor to oversee daily activities at Play N Learn centers. The role demands ensuring outstanding guest experiences, managing floor operations efficiently, coordinating the team, maintaining safety standards, and meeting business goals.

Key Responsibilities

• Oversee daily center operations, ensuring smooth workflow across all activities.
• Lead, mentor, and encourage Fun Buddies, Guest Service Associates, and team members.
• Uphold exceptional customer service to sustain high guest satisfaction levels.
• Manage customer entry processes, bookings, birthday celebrations, and activity coordination.
• Guarantee cleanliness, safety, and maintenance of play zones and equipment.
• Supervise children's safety and strictly enforce safety protocols.
• Address customer inquiries, resolve complaints, and execute service recovery professionally.
• Conduct team briefings and delegate responsibilities as per operational needs.
• Monitor staff attendance records, grooming, punctuality, and discipline.
• Liaise with Kitchen/Café teams concerning food and beverage when applicable.
• Track sales, memberships, party bookings, and other key performance indicators.
• Ensure accurate cash handling, billing, POS operations, and daily documentation.
• Maintain operational checklists, reports, and inventory logs.
• Collaborate with mall management, security, housekeeping, maintenance, and other support functions.
• Adhere strictly to company SOPs, hygiene protocols, and operational guidelines.
• Support birthdays, events, promotions, and special initiatives.
• Identify and report operational challenges to higher management promptly.
• Train incoming team members on SOPs and service expectations.

Candidate Requirements

• 2 to 4 years of experience in hospitality, quick-service restaurants, retail, entertainment, children's activity centers, or customer service operations.
• Prior supervisory or team leadership experience is advantageous.
• Strong communication and interpersonal skills.
• Proficient customer service and problem-solving capabilities.
• Ability to lead a team and thrive in a fast-paced environment.
• Sound knowledge of basic sales, cash handling, and operational protocols.
• Presentable appearance with good grooming standards.
• Willingness to work weekends, holidays, and flexible shifts.
• Experience within mall-based operations or family entertainment venues is preferred.

Education

Minimum qualification: Completion of 12th grade.
Preferred: Graduate degree in Hospitality, Hotel Management, Business Management, or related discipline.

Compensation and Benefits

Salary commensurate with experience and company standards, ranging from INR 28,000 to INR 32,000 per month. Additional service charges or incentives may apply as per company policies.

Ideal Profile

A proactive, enthusiastic, and guest-oriented professional capable of leading floor teams, ensuring child safety, delivering excellent guest experiences, and managing operations effectively.

Work Location

Mumbai, Maharashtra, India