Subscription Operations Executive

About the Role

We are looking for a diligent and proactive Subscription Operations Executive to oversee the comprehensive management of our subscription business. This position demands careful order processing, effective cross-department collaboration, timely communications with customers, and management of subscription maintenance and renewals to ensure a flawless customer journey.

Key Responsibilities

• Confirm accuracy of subscription orders including customer data, pricing, subscription plans, and required documents.
• Collaborate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales representatives to facilitate prompt order processing and activations.
• Track order progress from submission until completion and address any inconsistencies.
• Serve as the main contact for subscription inquiries and operational coordination.
• Keep customers informed about subscription activations, maintenance schedules, renewals, and related service operations.
• Oversee the entire subscription lifecycle including activation, scheduling maintenance, renewals, and cancellations.
• Organize preventive maintenance in alignment with service contracts ensuring on-time completion of appointments.
• Ensure subscription data accuracy and system integrity.
• Assist in customer retention by proactively managing renewal follow-ups and engagement activities.
• Produce operational reports detailing order volumes, activation efficiencies, maintenance completions, renewal statuses, and customer service concerns.
• Spot and suggest improvements to operational processes to boost efficiency and service standards.
• Adhere to company policies, service commitments, and operational guidelines.

Requirements

• Diploma or Degree in Business Administration, Operations Management, Customer Service, or related fields.
• At least 2 years' experience in operational coordination, customer service, order processing, sales support, or subscription management roles.
• Excellent communication and stakeholder coordination skills across various departments.
• Customer-centric mindset with strong problem-solving and organizational skills.
• High attention to detail and ability to juggle multiple priorities in a dynamic environment.
• Skilled in Microsoft Office, especially Excel and PowerPoint.

Additional Information

Applicants are requested to include their expected salary and notice period in their CV or application letter. Thank you.