Strategic Account Manager

About Agoda

Founded in 2005 by two passionate friends, Agoda is a global online travel platform offering millions of accommodations, flights, and experiences worldwide. Now part of Booking Holdings, Agoda employs over 7,000 people across 90 countries, leveraging data and technology to connect travelers with destinations and great deals.

Our mission is to bridge cultures and bring people closer through travel, fostering empathy, learning, and happiness. We cultivate a diverse, innovative, and collaborative environment to make travel accessible and rewarding for all.

Role Overview

The Strategic Account Manager (SAM) at Agoda focuses on managing key accommodation partner relationships primarily within Saudi Arabia, based in Jeddah. You will be a trusted advisor and main contact for partners, responsible for developing these relationships, expanding supply, and improving partner performance on Agoda's platform through data-driven insights and collaboration with internal teams.

Key Responsibilities

• Establish and nurture strong relationships with major accommodation partners across Saudi Arabia, serving as their main contact and advisor.
• Conduct frequent face-to-face and virtual meetings to review performance, analyze data, and implement growth strategies collaboratively.
• Examine partner and market analytics to identify trends, demand gaps, and customized solutions for each partner.
• Assist partners in enhancing visibility and competitiveness via pricing strategies, content improvement, and promotional engagement.
• Lead onboarding processes for new accommodation partners ensuring successful platform integration and early performance.
• Educate partners on Agoda’s tools and services to support their self-sufficiency on the platform.
• Work in tandem with marketing, product, and pricing teams to design and deliver effective campaigns benefiting partners and Agoda.
• Track portfolio performance against key metrics and growth objectives, proactively managing risks and modifying plans as needed.
• Prepare and deliver regular performance summaries for senior management.
• Keep abreast of market dynamics, competitor activities, and travel trends in Saudi Arabia to inform strategy adjustments.

Candidate Requirements

• Bachelor’s degree in business, hospitality, or related discipline.
• Minimum 5 years experience in account management, business development, or client-facing commercial roles, with proven success in managing and growing client accounts.
• Exceptional communication and relationship-building skills, capable of influencing and negotiating with decision-makers.
• Strong analytical aptitude with experience leveraging data to uncover opportunities and advise partners.
• Highly organized with the ability to manage multiple clients and priorities simultaneously.
• Self-driven and comfortable operating independently in a client-facing setting.
• Prior experience in e-commerce, online travel, or digital platforms is advantageous.
• Fluency in English and Arabic is essential.

Preferred Qualifications

• Advanced degree such as an MBA or Master’s.
• Experience within the travel or hospitality industries.

Company Culture and Commitment

Agoda values diversity, equity, and inclusion, ensuring merit-based employment and fostering a collaborative environment welcoming all backgrounds. Equal opportunity is guaranteed irrespective of gender, age, race, religion, or other protected characteristics.

Additional Information

Applicants’ details are kept on file for future opportunities and may be removed upon request. Agoda does not work with unsolicited third-party recruitment agencies and reserves rights regarding candidate submissions.