Store Operations Manager

About ABYAT

Join ABYAT, the largest retail store in the Middle East, located in Doha, Qatar, covering 22,000 square meters and featuring over 22,000 products. Specializing in home improvement offerings such as tiles, wallpapers, lighting solutions, and kitchen fixtures, ABYAT operates with a customer-centric approach established since 2005. With expansion plans across Saudi Arabia, Qatar, and the UAE, ABYAT is committed to excellence in retail experiences through carefully designed store layouts and exceptional service.

Role Overview

The Store Operations Manager will be responsible for overseeing all aspects of store operations within a large-format retail setup. This leadership role involves ensuring sales targets and KPIs are met and driving a superior customer experience. The manager will lead cross-department coordination, maintain operational standards, and promote commercial success through effective inventory and merchandising strategies.

Key Responsibilities

• Direct daily store operations for seamless retail activity execution.
• Drive store performance to meet and surpass sales goals and operational KPIs.
• Track metrics including customer traffic, conversion rates, average transaction size, and sales productivity.
• Maintain high customer service standards and resolve escalated issues.
• Lead, mentor, and develop store staff to reach performance objectives.
• Ensure adherence to visual merchandising guidelines and execute promotional initiatives effectively.
• Manage inventory levels, restocking processes, and product availability.
• Collaborate across Supply Chain, HR, Finance, Marketing, and Commercial departments to streamline operations.
• Analyze store KPIs and generate detailed performance reports with insights.
• Manage operating costs and seek opportunities for expense optimization.

Candidate Qualifications

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related fields.
• 5 to 8+ years of experience in retail, preferably in large-format or multi-category environments.
• Demonstrated success in store management or high-level retail leadership positions.
• Consistent achievement of sales targets and effective KPI management.
• Expertise in team leadership, coaching, and staff performance management.
• Commercially driven focus on sales growth and customer satisfaction.
• Strong knowledge of retail operations, inventory handling, and in-store processes.
• Advanced analytical abilities to interpret sales and operational data effectively.
• Experience collaborating with cross-functional teams.