Operations Manager

About the Role

We are seeking a skilled and energetic Operations Manager to lead all daily functional activities of a restaurant in Kolkata. This role demands a strong leadership presence to oversee kitchen, service, stewarding, and front-of-house teams ensuring harmony and efficiency. The manager will be responsible for maintaining the highest standards of operational discipline, enhancing customer experiences, and driving sales and brand prestige.

Key Responsibilities

• Manage and supervise all daily restaurant operations comprehensively.
• Efficiently facilitate coordination among kitchen, service, stewarding, and front-of-house units to ensure seamless operations.
• Balance kitchen output efficiency with premium service quality, avoiding compromises in either domain.
• Lead recruitment, training, motivation, and performance monitoring of the restaurant staff.
• Enforce discipline concerning staff behavior, grooming, punctuality, hygiene, and professionalism.
• Directly oversee guests’ satisfaction, professionally handling inquiries, complaints, and special requests.
• Ensure consistent excellence in food quality, presentation, service standards, cleanliness, and ambiance.
• Track metrics such as table turnover rates, order flow, kitchen coordination, and service efficiency.
• Identify operational inefficiencies and implement effective corrective measures to boost productivity and minimize waste.
• Drive sales targets, collaborating with the team to not only meet but exceed them.
• Devise strategies to increase customer retention, average spending, table utilization, and overall revenue.
• Foster strong rapport with repeat patrons to develop customer loyalty.
• Proactively suggest promotional events, marketing ideas, and engagement activities to enhance the restaurant’s local presence.
• Maintain a consistently professional, inviting, and high-quality brand image.
• Liaise with management concerning staffing needs, inventory control, purchasing, and ongoing business performance.
• Monitor daily financials including sales, expenses, and wastage along with customer feedback and operational metrics.
• Conduct regular team meetings to ensure clear communication and adherence to managerial directives.
• Take full command of the restaurant floor during operating hours, linking administration with various teams.

Candidate Expectations

The ideal candidate will have proven experience as an operations lead within the restaurant or hospitality industry, able to handle multi-departmental coordination and foster a customer-focused culture. They will possess strong leadership skills, problem-solving ability, and a commitment to upholding brand standards and customer satisfaction.