Store Operations Lead - Noel Leeming

About the Company

The Warehouse Group ranks among New Zealand's largest retail groups, known for its prominent brands including The Warehouse, Warehouse Stationery, and Noel Leeming. As Noel Leeming progressively enhances its operational framework and store performance nationally, the group is seeking a commercially minded operational leader to elevate execution, ensure uniformity, and enable outstanding customer and business results.

Role Summary

We are recruiting a Store Operations Lead for Noel Leeming within our Support Office team. This senior leadership position oversees the retail operations across 66 stores nationally, collaborating closely with field leaders, store teams, and head office to translate strategic priorities into streamlined, sustainable workflows that promote consistency and excellence.

Key Responsibilities

• Guide and mentor a dedicated retail operations team at Noel Leeming.
• Establish and uphold high operational standards, routines, and processes.
• Collaborate with regional and store management to enhance operational discipline, uniformity, and accountability across all stores.
• Lead the execution of initiatives, organizational changes, and cross-departmental projects related to operations.
• Analyze performance metrics, insights, and feedback to recommend actionable improvements.
• Manage communications, policy enforcement, and governance throughout the store network.
• Optimize processes to elevate efficiency, workplace conditions, and the customer experience.
• Continuously identify and implement performance enhancement opportunities informed by data.

Candidate Profile

The ideal candidate is an experienced leader in retail operations or multi-site management within dynamic, fast-paced settings. They can effectively translate strategy into operational success, are comfortable navigating ambiguity, and bring clarity and momentum to priorities. Success in this role is demonstrated by strengthened store execution, increased productivity, streamlined processes, and fostering high-performing store teams.

Essential Qualifications and Skills

• Demonstrable experience leading retail operations and multiple locations, emphasizing operational excellence.
• Strong leadership skills with the ability to influence senior stakeholders and ensure alignment across functions.
• Deep knowledge of store operational disciplines, communication strategies, process optimization, and managing change.
• Proven record of elevating operational performance, boosting productivity, and improving customer satisfaction.
• Advanced analytical capabilities to convert data insights into practical actions.
• Excellent skills in communication, relationship building, and stakeholder engagement.
• A pragmatic, resilient leadership approach balanced between strategic oversight and hands-on involvement.

Additional Information

We are committed to providing opportunities for personal growth and career development. Our benefits package supports your lifestyle and career goals, including:

• Discounts on products across all our brands
• Complimentary parking at the Northshore support office
• Onsite gym and café facilities at the Northcote support office
• 26 weeks of paid parental leave for permanent employees
• Various wellbeing initiatives and professional development programs