Store Manager

About the Role

Mountain Warehouse is seeking a dedicated Store Manager for its new retail location in Papamoa, Bay of Plenty, New Zealand. This pivotal leadership role involves inspiring and guiding the team to achieve outstanding customer service and meet sales objectives, while ensuring smooth and efficient store operations.

Key Responsibilities

• Lead, motivate, and develop a cohesive and high-performing team committed to delivering excellence.
• Promote a culture of positivity, engagement, and ongoing learning among team members.
• Handle employee relations effectively, resolving any conflicts and supporting continuous development.
• Maintain clear and open communication to align team efforts and build trust.
• Ensure the store is operated efficiently with adherence to company policies and high standards of visual merchandising and cleanliness.
• Focus on health and safety by performing regular risk assessments to maintain a secure workplace.
• Recruit and retain talent that strengthens the team’s capability and motivation.
• Drive sales by implementing strategies that meet and exceed performance goals and KPIs.
• Proactively manage loss prevention processes to safeguard store profits.
• Utilize commercial insights to manage budgets and sustain consistent results.
• Champion excellent customer service through personal example and address customer feedback constructively to enhance loyalty.
• Represent the Mountain Warehouse brand positively and engage with the local community to foster meaningful connections and customer loyalty.

Candidate Profile

• Experienced retail manager passionate about delivering superior customer experiences.
• Ability to motivate diverse teams with diplomacy and flexibility.
• Strong communication skills to clearly deliver feedback and expectations at all levels.
• Results-oriented with a sharp focus on achieving sales and performance benchmarks.
• Problem-solver who proactively addresses challenges while upholding company policies.
• Approachable and trustworthy, creating strong relationships with staff and customers.
• Energetic and determined leader keen to drive the team and business success.

Benefits and Incentives

• Performance-based monthly bonus scheme with attainable targets.
• 50% colleague discount across Mountain Warehouse and Animal brands, plus biannual uniform allowance.
• Up to 20 days annual leave per year (based on a 5-day workweek).
• Generous referral incentive for colleague recruitment.
• Stable and supportive work environment.
• Recognition through length of service awards.