Store Manager

About Maxi Zoo Ireland Ltd

Maxi Zoo is part of the Fressnapf Group, the leading pet product retailer in Europe with over 2,700 stores across the continent. As Ireland’s largest pet retailer, Maxi Zoo operates more than 30 locations nationwide. The company is dedicated to enhancing the lives of pets and their owners by delivering superior service, embracing responsibility, and continuously expanding knowledge about pet care and customer needs.

Role Overview

The Store Manager oversees all daily store operations, ensuring smooth and efficient functioning. Reporting directly to the District Manager, the role focuses on driving revenue growth, controlling costs, and fostering a workplace culture centered on excellent pet care and outstanding customer service.

Benefits

• Competitive salary package
• Monthly KPI-based bonus
• Certified as a Great Place to Work
• Substantial employee discounts: up to 40% in stores and 20% at the salon
• Comprehensive paid leave including sick, annual, bank holidays, and parental leave
• Refer-a-friend recruitment incentive program
• Clear career advancement paths promoting internal growth
• Work environment fostering a shared passion for animals among employees and customers
• Educational opportunities for ongoing development
• Annual leave starting at 21 days, increasing to 23 days after six years
• Employee assistance program for wellbeing support
• Participation in the Cycle to Work scheme

Required Qualifications and Skills

• Demonstrated success as a retail Store Manager
• Possession of a full driving license and access to personal transport
• Proven ability to achieve key performance indicators (KPIs)
• Strong leadership abilities and solid business understanding
• Excellent customer service orientation and organizational skills
• Effective communication and interpersonal competencies

Key Responsibilities

• Ensure operational excellence by adhering strictly to store protocols, optimizing processes, and making data-driven decisions to boost performance
• Manage and meet company KPIs, conduct audits on cash and stock, oversee personnel costs, and drive sales outcomes
• Lead and motivate the team to foster growth, engagement, and a culture based on trust and respect through appropriate training and support
• Maintain merchandise availability, enforce planogram standards, and manage inventory accurately
• Elevate customer engagement by exemplifying outstanding service quality and ensuring the team follows suit
• Safeguard brand integrity by prioritizing the health and welfare of animals under the store’s care at all times