Store Manager

About Pet Valu

Pet Valu operates an extensive family of stores, including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, ranking among North America's largest pet food and supplies retailers. Our mission centers on supporting families with food and products for a diverse range of pets, such as dogs, cats, companion and wild birds, fish, reptiles, and small animals. We are committed to aiding local pets through partnerships with shelters, rescues, and charities by hosting adoption events, in-store adoptions (at select stores), pet food bank programs, and national donation and fundraising initiatives.

Role Overview

As a Store Manager at our Rosetown, Saskatchewan location, you will lead and nurture your store team to provide exceptional customer service and guide pet owners in selecting optimal nutrition and solutions for their pets. Being part of a passionate group of pet experts, this role offers an opportunity to grow professionally within a prominent pet retail company.

Key Benefits

• Comprehensive management training
• Extensive product knowledge development
• Employee discounts
• Competitive salary packages
• Paid employee benefits
• A career environment focused on pet care and growth

Primary Responsibilities

• Ensure staff meet customer service standards and foster positive relationships with the community, including organizations such as the Humane Society
• Lead recruitment, scheduling, onboarding, supervising, and coaching of store employees
• Maintain adherence to corporate operational standards and procedures across the team
• Manage administrative tasks, including inventory control, order placement, completion of store and safety audits, minor repair coordination, and corporate documentation
• Drive team efforts to meet targeted business outcomes and sales results
• Perform additional duties as assigned

Candidate Profile

• At least two years' experience in customer service and retail store management
• A strong enthusiasm for learning and development in the pet care sector
• Outgoing, personable, and possessing excellent customer service abilities
• Willingness and ability to work according to set schedules, including weekends and evenings
• Access to reliable transportation for commuting to and from the store
• Capability to coach employees on sales techniques and exceptional customer service
• Ability to recognize and appropriately escalate team conflicts
• Familiarity with point-of-sale (POS) systems
• Physical ability to repetitively lift up to 50 pounds
• Previous industry experience considered advantageous