Store Manager

About the Employer

Pet Valu represents one of the largest pet retail networks across North America, with a family of stores including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. These stores serve families by providing products for a diverse range of pets, such as dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

The company demonstrates a strong commitment to supporting local animal welfare by partnering with shelters, rescues, and charities to host adoption events, run pet food bank programs, and conduct national donation and fundraising campaigns.

Position Summary

The Store Manager will lead and develop the store team to deliver exceptional customer service and assist pet owners in choosing optimal nutrition and care for their pets. This role offers an opportunity to grow professionally within a premier pet retail environment by joining a passionate team of pet enthusiasts.

Responsibilities

• Ensure staff adherence to customer service standards and maintain strong community relationships, including partnerships with organizations like the Humane Society.
• Manage team operations such as recruitment, scheduling, training, assigning tasks, supervision, and coaching.
• Enforce compliance with corporate operational standards and procedures among store staff.
• Oversee administrative tasks including placing orders, inventory management, store and safety audits, coordinating minor repairs, and completing corporate paperwork.
• Motivate and coordinate the team to meet business goals and store performance targets.
• Perform additional duties as assigned.

Candidate Profile

• Minimum two years of experience in customer service and retail store management.
• Keen interest in professional development within the pet care sector.
• Friendly, outgoing demeanor paired with strong customer service capabilities.
• Willingness to work scheduled shifts including weekends and evenings.
• Dependable transportation to and from the store location.
• Capability to observe, coach, and provide constructive feedback on sales techniques and customer service.
• Aptitude for resolving team conflicts or escalating issues appropriately.
• Proficient with point-of-sale (POS) systems.
• Ability to repetitively lift packages up to 50 pounds.
• Experience within the pet industry is considered an advantage.

Employee Benefits and Perks

• Comprehensive management training programs.
• Extensive product knowledge development opportunities.
• Employee discounts on pet products.
• Competitive wage offerings.
• Access to paid benefit plans.
• A pet-focused workplace fostering career growth.