Store Manager

About Chopstix and QSRP

Chopstix is part of QSRP, a renowned Quick Service Restaurant Platform operating over 1,200 restaurants across 9 countries with 7,000 employees. We serve a diverse range of culturally inspired fast foods including brands like Burger King, Quick, O'Tacos, G La Dalle, Dunkin', and Chopstix. Our brand Chopstix offers bold Asian flavors and is a recognized name in the UK QSR market. We foster an inclusive, fast-paced culture focused on innovation, teamwork, and pride in quality.

Role Overview

The Store Manager will be responsible for running their restaurant as if it were their own business. This leadership role requires building and motivating high-performing teams to deliver excellent customer service, enforce operational standards, and drive sales and profitability. The position demands adaptability, commercial acumen, and a hands-on approach to daily operations.

Core Values

• Take Pride: Committing fully and passionately to every task.
• All In Together: Collaborating as a unified team ensuring mutual success.
• Quick to Shift: Adjusting swiftly to fast-paced and changing environments.
• Lead The Way: Innovating and boldly trying new approaches to succeed.

Key Responsibilities

• Direct daily restaurant operations and ensure high standards in service quality, cleanliness, and safety.
• Recruit, train, and develop staff while fostering a positive and inclusive workplace culture.
• Manage critical business metrics such as labor costs, sales figures, food expenses, and other controllable costs.
• Coach team members to maximize their skills and encourage professional growth.
• Maintain exceptional customer experiences to create loyal patrons.
• Prioritize tasks effectively and maintain composure during busy periods.
• Drive performance through data analysis and proactive decision-making.
• Support company initiatives in sustainability, diversity, equity, and inclusion.

Candidate Profile

• Experienced leader with a track record in hospitality, retail, or QSR environments managing fast-paced teams.
• Strong commercial insight with the ability to interpret and act on performance data.
• Excellent communication and organizational skills.
• Capable of working late hours and flexible shifts given the potential for operations to extend until 4am in some locations.
• Demonstrates resilience, ambition, and a proactive mindset to grow the restaurant and its people.

Benefits and Perks

• Annual salary up to £37,000 depending on location.
• 50% discount for employees.
• 45-hour workweek contract.
• Online discounts at major retailers through My Staff Shop platform.
• Medicash health plan.
• Company pension scheme.
• Pick n Mix diploma program for personal development.
• Cycle to Work program.
• Free mortgage advice from Charles Cameron.
• Wellbeing support via confidential advice line.
• Access to wages in advance through Stream service.
• Various incentive and referral schemes.

Additional Information

We embrace diversity and provide equal opportunity employment without discrimination based on protected characteristics such as race, gender, disability, or marital status. Our competencies include integrity, teamwork, customer focus, effective communication, quality delivery, talent development, goal achievement, and motivation.

Flexibility for late-night work is expected due to select locations trading until 4 am. Joining our team means contributing to an exciting growth journey within a dynamic, supportive company that values work-life balance and sustainable business practices.