Assistant Store Manager

About Tapi Carpets & Floors

Tapi Carpets & Floors is a leading flooring retailer in Britain, known for revolutionizing the carpet and flooring shopping experience. Founded in 2015 by flooring industry experts, the company has grown steadily and recently incorporated Carpetright stores and teams, enhancing its presence nationally. With nearly 1500 colleagues, Tapi values family culture and teamwork, offering customers 5-star service recognized on Trustpilot.

Role Overview

As Assistant Store Manager, you will partner with the Store Manager to effectively run store operations, drive sales, and motivate your team. You will play a key role in delivering excellent customer experience while managing store performance and maintaining appearance.

Key Responsibilities

• Collaborate with the store team to consistently exceed customer expectations.
• Act as deputy to the Store Manager, assisting with day-to-day store operations.
• Contribute to managing sales targets and fostering team motivation.
• Provide training and support to the staff to help them achieve success and embody the "Tapi difference".
• Help onboard new employees alongside the Store Manager.
• Meet and surpass your individual sales goals.
• Address and resolve customer complaints professionally, even in challenging situations.
• Ensure the store’s presentation meets company standards and assist with promotional updates.
• Continuously seek improvements to benefit customers, colleagues, and the business as a whole.
• Accurately use company technology to record customer orders.
• Adhere to all health, safety, and security policies prescribed by Tapi.

About You

• Strong interpersonal skills and a natural ability to understand and engage customers.
• Confident, self-driven, enthusiastic, and capable of inspiring the team by example.
• Equally motivated by meeting sales targets and ensuring outstanding customer service.
• Proficient in consultative sales techniques that create trust and rapport with customers.
• Excellent judgement with the ability to manage difficult conversations tactfully.
• Embody the brand values and represent the “Tapi difference” in every interaction.
• Comfortable using store technology; willing to learn if unfamiliar.
• Flexible with work scheduling to maximize customer coverage and store performance.

Benefits and Perks

• Colleague discount on products.
• Opportunity to participate in salary sacrifice pension scheme.
• Access to perks platform including discounted cinema tickets, cashback, and offers on popular brands.
• Employee Assistance Programme for wellbeing support.
• A paid day off on your birthday.
• Cycle to Work scheme participation.
• Enhanced family leave benefits.
• Life Assurance coverage.

Additional Information

Please be aware that Tapi will never request personal or sensitive information via phone or email during recruitment. Contact Tapi directly if you receive such requests to verify authenticity.

Equal Opportunity Statement

Tapi Carpets & Floors is committed to providing equal opportunity environments without discrimination on any protected grounds, including age, disability, gender, race, religion, or sexual orientation. The company actively promotes inclusion and welcomes applications from diverse candidates.