Store Manager - Munich

About Emma – The Sleep Company

Founded in 2015, Emma has rapidly become the leading direct-to-consumer sleep brand globally, operating in over 20 markets and running more than 35 stores across Europe. Our mission is to design sleep comfort products that enable customers to wake up feeling their best each day. Trusted by millions and endorsed by prominent consumer organizations worldwide, our products reflect our commitment to quality and innovation.

At Emma, our diverse international team embodies ownership, collaboration, and continuous knowledge exchange, with colleagues representing over 70 nationalities. Together, we learn, grow, and make significant impacts in the sleep industry.

Position Overview

We are seeking a Store Manager (m/w/d) for our new location at Olympia-Einkaufszentrum in Munich. This role entails leading a mid-sized team in a high-revenue store and offers a unique opportunity to oversee a new store launch and shape its team structure.

Key Responsibilities

• Lead and manage the store operations at the Munich Olympia-Einkaufszentrum location, ensuring team success.
• Analyze key performance indicators (KPIs) and collaborate with your team to formulate action plans to meet targets.
• Coach team members to handle a high volume of customer consultations, delivering outstanding customer experiences.
• Coordinate with external service providers to maintain smooth store operations.
• Monitor purchasing and customer trends to inform strategic decision-making.
• Implement and uphold visual merchandising standards to ensure a pristine store presentation.
• Manage the store's online reputation by professionally responding to customer reviews and inquiries.

Candidate Profile

• Possesses 2 to 3+ years of experience as a Store Manager within the retail sector.
• Demonstrated achievements in increasing sales and managing KPIs effectively.
• Experienced in leading and mentoring a mid-sized team within a high-volume store environment.
• Skilled in personalized customer consultation and handling premium products.
• Fluent in German and proficient at least at a business level in English.

Benefits and Perks

• 25 days of annual leave, increasing up to 30 days based on years of service.
• Performance-based variable compensation on top of your fixed salary.
• Access to Nilo, a mental health platform offering paid sessions with psychologists or coaches.
• Employee discounts on selected Emma products.
• Participation in two annual company celebrations held in Frankfurt and Lisbon.

Additional Information

Emma is committed to diversity and equal opportunity in the workplace, welcoming all qualified applicants regardless of race, ethnicity, religion, gender identity, sexual orientation, disability, or age. We strive to provide swift feedback after applications, though processing times may vary due to application volume. Upon consent, AI tools may assist in parts of the recruitment process but final decisions remain human-led. For data privacy inquiries, contact privacy@emma-sleep.com.