Store Manager

Position Overview

This role entails managing the daily operations of a retail fashion store, ensuring a smooth shopping experience for customers, and upholding store standards. You will lead the team to meet financial goals while maintaining a positive environment and relaying customer and product feedback to relevant parties.

Core Responsibilities

• Drive the store team to meet and exceed sales targets and key performance indicators (KPIs).
• Ensure shrinkage remains below 0.2% of the cost of sales through vigilant stock control.
• Conduct consistent financial and inventory audits to maintain accuracy and accountability.
• Regularly track, update, and communicate the store’s dashboard metrics.
• Maintain visual merchandising (VM) standards to attract and engage customers.
• Manage employee records including leave, passport details, performance history, conduct, and scheduling.
• Supervise daily operations such as opening and closing procedures.
• Hold frequent team meetings to discuss goals, expectations, and provide feedback.
• Enforce company policies to ensure operational compliance.
• Maintain open communication with higher management on store performance and challenges.
• Plan and implement strategies based on performance analysis to optimize results.
• Oversee back store operations and merchandise replenishment.
• Implement security protocols to prevent theft and safeguard customers and employees.
• Recruit, train, and develop a high-achieving sales team.
• Monitor and control store expenses, budgets, and financial objectives.
• Foster achievement of club apparel, Net Promoter Score (NPS), and Daily Sales Effectiveness Score (DSES) targets.
• Maintain positive relationships with mall management.
• Coordinate closely with the office backend team on store activities.
• Address customer concerns swiftly to surpass expectations.
• Manage staff performance and conduct effectively.
• Continuously upgrade personal and team skills, preparing future store managers.
• Identify team learning gaps and develop solutions.
• Lead training sessions for new employees and ongoing product knowledge development.

Desired Experience and Qualifications

A minimum of 5 years in increasingly responsible, customer-focused retail roles is expected, coupled with strong leadership and problem-solving abilities. Successful candidates have proven records of customer engagement and consistently meeting or surpassing sales KPIs. A bachelor's degree in business administration, retail management, or a related discipline is typically preferred.