- Experience
- Any
- Salary
- GBP 39,000 – GBP 39,000 / year
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
At Costa Coffee, the role of Store Manager is about more than just operational duties; it’s about fostering success, empowering your team, and creating an inviting atmosphere that exudes the unique Costa spirit every day. Join our team in Braintree Freeport and be part of a global coffee brand with ambitious goals and outstanding employee benefits.
Key Responsibilities
- Deliver exceptional customer service that fulfills all client needs and promotes a positive customer satisfaction score (NPS), while engaging with the local community to attract new customers.
- Maintain a welcoming, high-quality store environment that encourages repeat visits.
- Manage sales performance, profitability, and team engagement with strong ownership and effective leadership.
- Coach and develop your team to realize their full potential and foster continuous improvement.
Candidate Profile
- Proven leadership skills with experience in managing and nurturing successful teams.
- Forward-looking mindset with the ability to align store operations with strategic company goals.
- Aspirational and driven to contribute to and be part of Costa Coffee's growth.
- Exemplary ambassador for the brand, upholding high quality and service standards consistently.
- Ability to perform well under pressure and handle challenges effectively.
Employee Benefits
- Participation in the Coca-Cola share scheme with matched contributions.
- Generous 50% discount on all food and beverages at Costa outlets.
- A competitive pension plan with employer matching of up to 10%.
- Quarterly and annual bonus incentives with potential earnings up to £10,000, dependent on store performance.
Company Culture
We pride ourselves on being an inclusive employer where you can bring your authentic self to work. Our core values, including Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players, shape a positive and diverse workplace culture.
Additional Information
For queries regarding reasonable adjustments or any other questions, please contact our recruitment team via email.
Industry
Retail