Store Manager - Brooklin Store 2258

About the Role

Join Pet Valu, a leading pet retail family in North America comprising brands such as Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. We are devoted to supporting local pets through partnerships with shelters, rescue organizations, and pet food banks, as well as supporting adoption events and fundraising across our stores.

As the Store Manager at our Brooklin location, you will lead and nurture a dedicated team to deliver exceptional customer service and assist pet owners in finding optimal nutrition and care solutions for their pets. This role offers an opportunity to grow within a pet-focused business and be part of passionate pet experts.

Key Responsibilities

• Ensure all staff provide excellent customer service and foster positive community relationships, including with organizations like the Humane Society.
• Lead a team by recruiting, scheduling, training, supervising, and coaching employees daily.
• Maintain adherence to corporate operational standards and procedures by all staff members.
• Oversee administrative duties such as inventory management, order placement, completing store and safety audits, coordinating minor repairs, and handling corporate paperwork.
• Drive store staff efforts towards meeting business goals and achieving targeted results.
• Perform other duties as required to support store operations.

Qualifications and Requirements

• A minimum of two years’ experience in customer service and retail store management.
• A genuine enthusiasm for continuous learning and advancement within the pet care industry.
• An outgoing, friendly demeanor combined with strong customer service skills.
• Availability to work scheduled shifts, including weekends and evenings.
• Reliable transportation to commute to the store.
• Capability to observe and coach employees on sales techniques and exceptional customer service.
• Ability to manage and escalate inter-team conflicts appropriately.
• Working knowledge of point-of-sale (POS) systems.
• Physical ability to repeatedly lift 50 pounds.
• Previous industry experience is a plus.

Compensation and Benefits

• Competitive hourly wage at $22 per hour.
• Comprehensive management training program.
• Extensive product knowledge development.
• Employee discount opportunities.
• Paid benefits package.
• A workplace culture focused on pet care and career growth.