Store Manager / Barista

About the Role

The Cafe Manager is tasked with overseeing the smooth and profitable running of the cafe by managing staff, inventory, finances, and customer relations. This leadership position requires ensuring the efficient daily function of the establishment and maintaining high standards of service and quality.

Key Responsibilities

• Hiring, training, scheduling, and supervising cafe employees while enforcing company policies to uphold top-quality customer service.
• Managing daily operations to maintain an effective workflow and a welcoming atmosphere.
• Monitoring inventory and ordering supplies such as food and coffee, coordinating closely with vendors.
• Overseeing financial aspects including budget tracking, cost monitoring, and enhancing profit margins.
• Ensuring exceptional customer satisfaction by addressing queries and complaints and building strong customer relationships.
• Maintaining strict quality controls over food, beverages, and presentation standards.
• Designing and executing marketing plans to attract clientele, boost sales, and strengthen brand presence.
• Adhering to all health, safety, and hygiene regulations within the cafe environment.

Skills and Qualifications

• Demonstrated leadership and people management capabilities to inspire and guide the team.
• Excellent communication skills for effective interaction with both customers and staff.
• Commitment to outstanding customer service and a passion for enhancing customer experience.
• Strong time management skills to juggle multiple responsibilities efficiently.
• Problem-solving aptitude to address unexpected challenges like equipment issues or customer concerns.
• Organizational skills to maintain a clean, ordered, and effective working environment.
• Financial understanding related to budgeting, controlling costs, and improving profitability.

Work Environment

This position demands working extended hours, including nights, weekends, and holidays. The manager will have hands-on involvement with the team, customers, and daily operations of the cafe.