Store Manager

Company Background

Majid Al Futtaim Holding is a premier developer and operator of shopping malls, retail, communities, and entertainment venues across the Middle East, North Africa, and Central Asia, employing over 43,000 individuals with annual revenues exceeding USD 11 billion. Their portfolio includes renowned brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. The company prides itself on creating memorable experiences for everyone, every day.

Role Overview

The Store Manager for MAF Lifestyle Operations is entrusted with meeting sales objectives, leading and mentoring the store team to optimize profitability, uphold the brand image, ensure strict operational compliance, and deliver superior customer service. This role holds full responsibility for the daily management of the store and its employees aligned with the company’s strategic goals.

Key Responsibilities

• Maintain exceptional customer service standards across the entire store team consistently.
• Develop and implement innovative strategies to attract new clientele, boost customer footfall, and increase profitability.
• Monitor brand metrics including stock levels, identify best-selling and underperforming products to devise sales-improving initiatives.
• Ensure all staff comply with company policies regarding asset management, personnel practices, security, sales, and record keeping.
• Lead coaching and training sessions to enhance team expertise in product knowledge and retail operations.
• Adhere to Health & Safety, Security, and Compliance regulations; promptly escalate concerns to the Excellence and Compliance department.
• Manage in-store operational processes such as cash handling, inventory management, and stocktaking procedures.
• Provide analytical insights to Operations, Buying, and Planning teams about product offerings, pricing, competitive landscape, and sales opportunities.

Candidate Requirements

• Possess 4 to 5 years of experience in the retail sector with prior managerial roles.
• Demonstrated ability to optimize business performance effectively.
• Strong understanding of key customer segments and capability to educate the team accordingly.
• Skillful in identifying critical business paths and proactively engaging the right stakeholders to ensure timely decision-making.
• Decisive, with sound judgment on when to make independent decisions or escalate matters.

Benefits

• Opportunity to be part of a company dedicated to creating joyful moments and memorable experiences for customers, with a prestigious 27-year regional market presence.
• A supportive and friendly work culture fostering positivity and enthusiasm about future growth.
• Collaborate with over 50,000 diverse and skilled colleagues underpinned by a strong Leadership Model.