Store Manager

About Coach and the Role

Coach, established in New York in 1941, is a renowned international fashion brand known for creating lasting, beautiful products inspired by the vision of Creative Director Stuart Vevers. As part of the Tapestry family—a global collection of brands committed to innovation and inclusivity—Coach embodies optimism and inclusion. The Store Manager plays a pivotal role in leading the store by fostering purpose-driven leadership, overseeing performance, and delivering exceptional customer experiences aligned with the Coach brand identity.

Key Responsibilities

• Drive sales, profitability, and productivity across all channels, steering the store toward success.
• Implement strategic business initiatives adapted to customer trends and local market conditions.
• Promote a customer-first service culture through personalized client engagement and excellent service delivery.
• Address customer issues promptly with empathy and professionalism.
• Lead, motivate, and develop a diverse and results-oriented team through coaching and empowerment.
• Establish clear objectives, provide constructive feedback, and recognize team and individual successes.
• Manage recruitment, onboarding, and retention of top talent aligning with Coach’s values.
• Oversee daily operational activities including inventory control, payroll management, and loss prevention.
• Ensure adherence to brand standards for visual merchandising and store appearance to inspire customers.
• Optimize staff scheduling to handle business demands and maintain seamless service.
• Create a welcoming and supportive environment promoting inclusivity and team empowerment.
• Maintain effective communication across the team, peers, and corporate partners to align goals and initiatives.
• Act as an ambassador of the Coach brand within the store and broader community.

Qualifications and Requirements

• Between 1 and 6 years of leadership experience in retail or service sectors; experience in luxury or fashion retail is advantageous.
• Passion for leading people and developing strong, motivated teams.
• Dedication to delivering exceptional customer experiences reflective of Coach’s brand heritage.
• Strong business acumen focused on achieving results and operational effectiveness.
• Excellent communication and interpersonal skills to build trust and clarity.
• Proficiency in Microsoft Office and familiarity with retail systems including labor management, inventory, and sales reporting tools.
• Understanding of current fashion trends, market competition, and enthusiasm for digital engagement and social media.
• Collaborative attitude with a capability to cultivate robust vendor and community partnerships.
• Ability to perform effectively in a fast-moving retail environment.
• Strong command of English (for European Union applicants).

Working Hours and Physical Requirements

The role requires flexibility to work nights, weekends, busy seasons, public holidays, and high-traffic retail days. Physically, the position involves frequent lifting of at least 25 lbs, with occasional lifting up to 50 lbs, navigating the sales floor, stockroom, and performing bending, kneeling, and climbing tasks.

Competencies Expected

• Courage: Provides honest, constructive feedback; addresses difficult people issues quickly and directly.
• Creativity: Generates original ideas and connections in brainstorming and problem-solving activities.
• Customer Focus: Prioritizes understanding and meeting client needs, fostering trust and respect.
• Dealing with Ambiguity: Comfortable managing change, risk, uncertainty, and incomplete information.
• Drive for Results: Consistently exceeds objectives and maintains high personal and team performance standards.
• Interpersonal Savvy: Builds effective relationships across organizational levels, managing conflict diplomatically.
• Learning on the Fly: Quickly adapts and innovates when tackling unfamiliar challenges.
• Strategic Agility: Anticipates future trends and plans strategically for competitive advantage.
• Developing Others: Committed to supporting career growth and performance improvement of team members.
• Building Teams: Fosters strong team morale, shared success, and responsibility for outcomes.

Company Commitment

Coach is an equal opportunity employer, making all employment decisions based solely on qualifications and job requirements without discrimination based on legally protected characteristics.

Compensation and Benefits

The base salary for this position ranges from 75000 to 100000 Canadian dollars annually, with adherence to local wage laws. Benefit offerings include medical, dental, and vision insurance, 401(k) plan, paid parental leave, commuter benefits, disability insurance, and tuition assistance.