Store Leader

Role Overview

Lead a successful Travelex store aligned with company standards, philosophies, and operational guidelines. The Store Leader oversees overall store results, reporting to the Area Manager.

Key Responsibilities

• Drive annual growth in sales and profit, including increased online and ATM transactions.
• Enhance customer retention through exemplary service.
• Maximise customer experience by applying the C.A.R.E selling approach and fostering digital engagement via social media platforms like Google, Instagram, and Facebook.
• Train, coach, and develop new hires and existing team members effectively.
• Maintain safe, secure, and compliant work conditions by monitoring KYC error rates, performing spot checks, and escalating OHS or maintenance concerns.
• Motivate the team using regional vision and business plans, setting and exceeding daily sales targets.
• Inspire team members to meet sales and individual goals, creating a positive environment and leading by example.
• Conduct joint interviews with the Area Manager or team members, oversee ongoing training, and ensure completion of required company training materials.
• Coach on sales techniques, behavior, and product knowledge aligned with Travelex standards.
• Assess team member needs and provide appropriate support, including performance management.
• Demonstrate thorough product knowledge and confidently recommend suitable products to customers.
• Identify gaps in team product knowledge and coordinate relevant training sessions.
• Apply commercial judgement balancing customer needs with Travelex profitability.
• Analyze store sales and related data compared to budgets or targets, implementing improvements where necessary.
• Investigate problems thoroughly and make informed decisions based on available information.
• Lead regular store meetings to share information and boost team performance.
• Hold monthly one-on-one sales meetings to develop actionable plans (especially when multiple Sales Consultants are present).
• Ensure team participation in corporate events, setting clear store expectations.
• Communicate effectively with diverse audiences and foster productive relationships across the retail business.
• Monitor financial incentives and adhere to risk management policies.
• Implement business plans designed to improve sales outcomes.
• Demonstrate excellent organization, prioritizing multiple tasks to meet deadlines with a high standard of quality.
• Execute other reasonable duties as assigned by the business.

Experience & Skills Required

• Background in retail, cash handling, or banking environments.
• Proven sales success with strong negotiation abilities.
• Exceptional customer service skills and good numerical aptitude.
• Familiarity with computer systems and the ability to work independently and collaboratively.
• Strong attention to detail and accuracy in routine tasks.
• Flexibility to work varied shifts and locations as needed.

Personal Attributes

• Self-aware and open-minded with high personal and professional integrity.
• Positive, solution-oriented mindset with determination to succeed.
• Ability to build and maintain trusted relationships with customers, partners, peers, and stakeholders.
• Consistent record of meeting or exceeding sales goals and KPIs.
• Effective analytical and problem-solving skills.