Store Leader

Role Purpose

Lead and manage a Travelex retail location to ensure profitability, adherence to company standards, and operational excellence. This role reports directly to the Area Manager and holds overall responsibility for store performance.

Key Responsibilities

• Drive annual sales and profits, including growth of online and ATM sales channels.
• Enhance customer retention through outstanding service practices.
• Maximize customer experience by implementing the C.A.R.E selling model and encouraging digital engagement such as social media and Google reviews.
• Provide ongoing coaching, training, and development for new hires and existing team members.
• Maintain a compliant, safe, and secure store environment by managing KYC error rates, conducting spot checks, and addressing occupational health and safety issues.
• Motivate and lead the team to meet and exceed sales targets using the regional business vision.
• Conduct joint hiring interviews and implement performance management strategies.
• Possess and share comprehensive knowledge of core products to confidently meet customer needs.
• Employ problem solving with a balance of customer needs and business profitability, analyzing store performance data to inform improvements.
• Hold regular store and individual sales meetings to foster communication and progress.
• Understand and manage financial incentives while following risk management policies.
• Demonstrate excellent time management and organizational skills to meet deadlines and operational standards.

Experience and Skills

• Prior retail experience with exposure to cash handling or banking functions.
• Proven track record in sales success and effective negotiation skills.
• Excellent customer service and strong numerical proficiency.
• Experienced with computer systems and able to work both independently and collaboratively.
• Detail-oriented approach to routine tasks ensuring accuracy.
• Flexibility to work varying shifts and locations as needed.

Personal Qualities

• Self-aware and open-minded, upholding high standards of personal and professional integrity.
• Positive, resilient attitude with a strong motivation to succeed.
• Proven ability to build and maintain trustful relationships with diverse stakeholders.
• Demonstrated ability to deliver results through sales growth and KPI achievement.
• Strong analytical skills to assess issues and implement solutions effectively.