Store Lead

Role Summary

The Store Lead works closely with the Store Manager to guide and motivate the store team towards meeting sales targets through effective coaching, fostering a collaborative selling atmosphere, and ensuring operational excellence during periods they serve as manager on duty. This position holds responsibility for opening and closing the store when scheduled.

Key Responsibilities

• Motivate and inspire the store team to perform at their highest potential.
• Implement strategies that maximize business growth and realize store potential.
• Promote an inclusive and engaging environment within the store.
• Drive superior customer experiences by maintaining operational standards.
• Consistently exceed customer service expectations in interactions.
• Act as the manager on duty to lead staff in sales, service, and operational goals.
• Embody company values and provide leadership by example with active coaching.
• Effectively communicate priorities and important sales information to keep the team informed.
• Assist in recruitment efforts and contribute to a diverse and inclusive workplace.
• Support the store’s business plans covering sales, service, and operations.
• Utilize store reports to make informed decisions that boost business performance.
• Engage in outreach initiatives and share potential business leads with Store Manager.
• Identify staff performance improvement areas and collaborate on development plans.
• Help ensure adequate staffing to execute operational tasks and customer promises.
• Train team members on internal processes and operation functions as assigned.
• Stay updated on corporate communications, policies, and directives.
• Assist with implementation of store programs aimed at enhancing sales, service, operations, and branding.
• Foster a positive workplace where contributions are valued and learning is encouraged.
• Lead by example to motivate and inspire all store associates.
• Conduct regular team meetings to share company updates and initiatives.
• Train store team to deliver exceptional customer service and maintain high satisfaction scores.
• Use customer feedback proactively to resolve issues and enhance experience.
• Ensure the store meets brand visual standards and marketing initiatives according to company guidelines.

Qualifications

• At least one year of experience in retail or sales environments.
• Creative, with sound judgment and strong awareness of business trends.
• Self-driven, strategically minded, and results focused.
• Excellent organizational and leadership capabilities.
• Strong communication skills, both written and verbal.
• Proficient in active listening and effective problem solving.
• Experienced in coaching and developing high-performance teams.
• Comfortable with technology including computer systems, POS, Microsoft Office, and video conferencing tools.

Physical Requirements

• Able to stand and walk for most of the shift, frequently bending, squatting, twisting, lifting up to 50 pounds.
• Capable of climbing ladders to access merchandise or supplies.
• Good visual discrimination of fabric patterns and colors.

Additional Information

There may be opportunities to work voluntarily across multiple stores or brands. Reasonable accommodations will be made for individuals with disabilities where needed to perform essential duties.

Compensation

Hourly pay ranges between $19.42 and $25.25, with final salary determined by individual skills, experience, background, and market location. Compensation is subject to applicable wage laws.