Store Lead

Position Overview

Reporting to the Store Manager, the Store Lead plays a pivotal role in assisting the management team by motivating and supporting store employees to meet sales targets through active coaching and fostering a collaborative sales environment. When serving as the manager on duty, this role entails opening and closing the store with assigned keys and ensuring operational excellence.

Key Responsibilities

• Encourage team members to deliver their best performance consistently.
• Implement strategies that drive store growth and unlock team potential.
• Promote an inclusive and engaged workplace atmosphere.
• Enhance the customer journey by maintaining high operational standards.
• Consistently surpass customer service expectations.

Leadership Duties

• Collaborate with store management to lead staff in meeting sales, service, and operational goals when acting as manager on duty.
• Demonstrate company values through leading by example and proactive coaching.
• Effectively communicate sales priorities and critical information to equip staff for success.
• Support recruitment efforts by fostering diversity and inclusion within the store team.

Performance Management

• Assist management in achieving store business objectives, including sales and service targets as well as operational benchmarks.
• Utilize store reports to make informed business decisions that drive performance.
• Engage in business outreach initiatives and provide leads to Store Manager.
• Identify areas for improvement and partner with management on development strategies.

Operational Excellence

• Collaborate to ensure appropriate staffing levels for smooth execution of store initiatives and operational duties.
• Support training efforts on operational processes for staff as directed.
• Stay updated on corporate communications, policies, and initiatives.
• Help implement store programs that boost efficiency in sales, service, operations, and branding as assigned.

Workplace Culture

• Contribute positively to an engaged and inclusive work environment valuing all opinions and contributions.
• Encourage a culture of learning and use available training tools effectively.
• Set a positive example through enthusiastic and motivational leadership.
• Assist in conducting regular meetings to keep staff informed about company developments.

Customer Experience

• Help train staff to deliver exceptional customer service, aiming to exceed expectations and achieve high Net Promoter Scores.
• Use customer feedback proactively to address and solve concerns.
• Work alongside management to maintain store visual standards and support marketing initiatives.

Qualifications

• At least 1 year of experience in retail or sales.
• Creative thinker with sound judgment and awareness of business trends.
• Self-driven, results-focused, and strategic in approach.
• Strong organizational and leadership capabilities.
• Excellent communication skills, both written and verbal.
• Skilled in active listening and problem resolution.
• Demonstrated ability to coach and develop high-performing teams.
• Proficient with technology, including Microsoft Office, video conferencing, and POS systems.
• Capable of using computers and POS technology effectively.

Physical Requirements

• Ability to remain standing and walk for most of the shift, regularly bend, squat, twist, lift up to 50 lbs, climb ladders, and visually distinguish fabric patterns and colors.

Additional Information

Opportunities may exist to work voluntarily across multiple store locations and brands. Reasonable accommodations are available for individuals with disabilities to fulfill essential job functions.

Compensation

The hourly pay range is $18.28 to $23.76, with final salary determined by skills, background, and experience and may be subject to local prevailing wage laws.