Specialist, Property Assessing
Canberra, Australian Capital Territory, Australia · Full Time
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- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About IAG and the Role
NRMA Insurance, a key part of Insurance Australia Group (IAG), has been serving Australians with general insurance and community support for a century. IAG is dedicated to enhancing safety and wellbeing. As a Property Assessor, you will be instrumental in assisting customers after property damage by combining technical expertise and empathy to manage claims efficiently and effectively.
This permanent, full-time position is based mainly in the Australian Capital Territory and nearby New South Wales regions, requiring some travel. Candidates should ideally be ACT residents.
Key Responsibilities
- Visit customers' properties to evaluate damage, estimate repair requirements, and approve settlements.
- Negotiate repair scopes, handle variations, and resolve total loss settlements with suppliers and clients.
- Oversee repair progress, address delays, and ensure repairs meet quality standards.
- Work with suppliers to implement cost-efficient solutions aligned with claims cost targets.
- Collaborate closely with claims teams and partners to resolve complex issues and deliver outstanding customer service.
- Identify and contribute to process improvements for continuous operational enhancements.
Candidate Requirements
- A minimum of four years’ experience in construction trades or loss adjusting.
- Strong knowledge of claims management procedures and repair techniques.
- Excellent communication, negotiation, and influencing abilities.
- Capacity to work independently while managing multiple priorities.
- Possession of a current driver’s license and willingness to travel as necessary.
- A customer-centric approach with a commitment to quality outcomes.
Benefits and Perks
- Enhanced superannuation contributions at 13%.
- Entitlement to 20 days of annual leave plus 5 additional flexible MyLeave days.
- Flexible work arrangements including options to work from home.
- Up to 50% discount on personal home and motor insurance.
- Discounts available on private health insurance, technology and appliances, among others.
- Generous parental leave policy offering 20 weeks of paid leave.
- Access to ongoing learning and development resources such as LinkedIn Learning, IAG Academy, study support, and secondment opportunities.
Additional Information
Applications close on Friday, 4 September 2026 at 11:59 PM AEDT.
Adjustments and Support: Candidates requiring accommodations during the recruitment process are encouraged to contact the recruitment team confidentially for assistance.