Specialist, Customer Experience (Korean Speaking)

About Klook

Klook is a prominent experiences platform serving the Asia Pacific region, created to digitalize travel experiences and make them readily available to travelers everywhere. Our mission is to develop the digital foundation for the worldwide experience economy, enabling merchants to share their passions and travelers to explore the essence of every destination. Operating a mobile-first curated platform, we feature a broad variety of experiences across global locations. As global citizens, we not only curate unforgettable experiences for travelers but cultivate a joyful community within Klook based on our six core values: Customer First, Push Boundaries, Critical Thinking, Build for Scale, Less is More, and Win as One. We strive for excellence together and embrace infinite possibilities in the evolving travel landscape. Join us to be part of this exciting change!

Responsibilities

• Deliver customer service aligned with Klook's vision and standards, demonstrating understanding of the company's goals in customer experience.
• Respond promptly and accurately to all customer inquiries and complaints received through phone, email, and chat channels (both B2C and B2B).
• Collaborate professionally with partners to resolve customer issues effectively.
• Quickly adapt to company procedures, processes, and product terms, responding proactively to any updates.
• Work closely with related departments to enhance service quality and implement customer feedback.

Requirements

• Open to fresh graduates and those expecting to graduate soon.
• Prior experience in customer service centers or related roles and strong problem-solving and effective communication skills are advantageous.
• Business email proficiency preferred; English language skills considered a plus.

Work Environment

• Employment type: Permanent full-time position with a 3-month probation period during which full salary is paid.
• Work location: Based near Euljiro in Seoul.
• Working hours: Shift-based schedule with 5 days per week including weekends and public holidays, rotating monthly. 8-hour shifts from either 9:00 AM to 6:00 PM or 9:30 AM to 6:30 PM with a 1-hour break.
• Weekend work includes compensatory leave on weekdays.
• Salary and benefits: Salary will be negotiated based on experience during interviews; additional quarterly performance incentives provided.
• Employee benefits include internal training, social insurance coverage, paid annual leave, retirement benefits, condolence leave, annual health check-ups, employee reward points, group insurance (medical expenses), and other company-specific programs.

Diversity and Recruitment Policy

Klook is committed to equal employment opportunities and values hiring passionate individuals from diverse backgrounds. We foster an inclusive culture where everyone is welcomed and supported. We do not accept unsolicited candidate submissions from recruitment agencies without prior written consent and valid agreements.