Spa Receptionist

Position Overview

The Spa Receptionist provides guests with a warm and informative introduction to the spa facilities, including locker rooms, lounge areas, and hospitality stations. This role involves offering guest amenities such as water, juice, or heated neck pillows and addressing inquiries about general property information and amenities. The receptionist escorts guests between treatment rooms and continuously monitors scheduling updates throughout the day using computer systems.

Key Responsibilities

• Maintain cleanliness and orderliness of the workstation, treatment rooms, locker rooms, and lounge areas.
• Properly dispose of waste and used linens according to protocols.
• Secure supplies and equipment at shift end and restock towels, linens, and amenities as needed throughout the spa areas.
• Report incidents such as accidents or unsafe conditions to management and complete all required safety training.
• Follow company policies impeccably, ensuring a professional appearance and protecting company assets.
• Anticipate guest needs and provide attentive, genuine service.
• Communicate effectively and professionally with guests and coworkers.
• Establish and maintain positive workplace relationships.
• Meet quality assurance standards consistently.
• Perform physical tasks including reaching, bending, lifting objects up to 10 pounds, and standing or walking for extended periods.
• Carry out additional reasonable duties as assigned by supervisors.

Preferred Qualifications

• Minimum education requirement: High school diploma or GED equivalent.
• No prior work or supervisory experience is required.
• No certifications or licenses necessary.

Additional Information

Job is located in Asset Area 4 - Hospitality District, New Delhi, India. This is a full-time, on-site, non-management position.

Marriott International is committed to equal employment opportunities and values the diverse backgrounds and experiences of its associates. The company strives to uphold a culture of hospitality excellence, innovation, and guest comfort worldwide.

JW Marriott is part of Marriott’s luxury brand portfolio, emphasizing associate wellbeing, career growth, and a community atmosphere focused on delivering exceptional guest experiences, known as The JW Treatment.