Spa Receptionist (Local Female)

Role Overview

This position supports all reception duties and spa public area management while preparing for advancement into spa leadership or operational roles.

Core Duties

• Manage reception tasks including overseeing food and beverage services, retail offerings, maintenance, and housekeeping areas.
• Respond professionally to guest bookings and inquiries, promoting spa services and retail products.
• Adhere to the spa's Standard Operating Procedures (SOPs), policies, and manual guidelines.
• Maintain thorough knowledge of Kempinski The Spa's treatments, services, and products to advise guests effectively.
• Record reservations accurately and organize the appointment schedule efficiently.
• Perform confirmation calls to guests as needed.
• Handle guest check-ins and check-outs, ensuring compliance with payment and cash handling protocols.
• Keep client profiles updated and accurate.
• Prepare daily operational reports according to SOP requirements.
• Stay informed of resort activities and actively promote related offerings to guests.
• Address and resolve guest inquiries or minor complaints with confidence and professionalism.
• Maintain strict confidentiality in all guest communications.
• Respond promptly and professionally to any accidents or incidents involving guests.
• Ensure the reception and spa areas are consistently clean and orderly.
• Monitor and replenish towels and supplies when attendants are unavailable.

Additional Information

Responsibilities and duties may evolve as needed to meet the business and hotel's operational requirements.