Spa Receptionist
Dubai, United Arab Emirates · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 seconds ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Fairmont The Palm
Fairmont The Palm is a prestigious luxury resort situated on the iconic Palm Jumeirah Island in Dubai. The property boasts 391 guest rooms and suites, including exclusive Fairmont Gold rooms and lounge. Guests can enjoy a diverse selection of 11 dining venues offering international cuisine such as the Michelin Guide recommended Little Miss India, Frevo Brazilian Churrasco, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, and Vuvuzela. The resort also features extensive pool and beach areas, a health club, Serenity Spa Dubai - The Art Of Well Being, and the Fairmont Falcons Kids’ Club.
Job Responsibilities
- Consistently deliver professional, warm, and engaging customer service to spa guests.
- Support all spa operations and be knowledgeable about the spa menu offerings.
- Assist guests with usage of facilities including sauna, steam room, day passes, and other spa amenities.
- Provide detailed product information and assist with retail sales within the spa.
- Inform guests about spa treatments and current special promotions.
- Maintain appropriate stock levels and ensure products are displayed according to company standards.
- Adhere strictly to departmental policies, procedures, and sanitation protocols.
- Report any issues or concerns promptly to the supervisor.
- Participate in pre-shift briefings and effectively hand over duties to colleagues or supervisors at shift-end.
- Maintain cleanliness and tidiness of assigned areas as necessary.
- Report any equipment malfunctions or potential health and safety hazards immediately.
- Carry out other assigned responsibilities as needed.
Qualifications and Requirements
- Preferred prior experience in a spa or hospitality environment.
- At least one year of experience at a five-star hotel spa or a luxury independent spa facility.
- Proficient in administrative tasks including Excel spreadsheet management.
- Mandatory familiarity with Book4Time reservation system.
- CPR and First Aid certifications are advantageous.
- Strong communication and organizational capabilities.
- Excellent interpersonal skills and effective problem-solving aptitude.
- Demonstrate high reliability and responsibility.
- Remain composed, attentive, and courteous to guests at all times.