Guest Relations Agent - Russian-speaking

About Fairmont Hotels & Resorts

Join the vibrant team at Fairmont Hotels & Resorts, a global network comprising 90 exceptional properties worldwide with 34 additional locations underway, spanning from Hawaii's beaches, the pristine national parks of Canada, bustling London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Situated amidst the scenic Al Hajar Mountains, this exclusive beach resort along the Dibba coast offers an unmatched holiday experience in Fujairah's second-largest town.

Application Process

Applicants will be prompted by our partner AssessFirst via email to create a profile and complete a required questionnaire. This step assesses your fit for the role and alignment with our luxury excellence culture, and is essential for your application to be considered.

Job Description

The Guest Relations Agent will supervise all guest relations facets to ensure exceptional guest experiences.

Key Responsibilities

• Deliver outstanding guest satisfaction through personalized recognition and attentive service from arrival to departure.
• Guarantee all guests, especially members and VIPs, receive entitled benefits and exclusive attention.
• Welcome VIP guests in person and coordinate closely with Concierge and Butler teams for hotel events, dining promotions, limousine services, and specific VIP arrangements.
• Prepare guest compendiums before arrival and manage check-in systems as needed.
• Maintain continuous communication with Concierge regarding guest arrivals and departures, as well as update repeat guest records.
• Promote hotel facilities and inter-property sales initiatives.
• Arrange welcome cards and amenities prior to guest arrivals and promptly address special requests.
• Handle guest complaints with professionalism, escalate when necessary, and monitor resolution follow-up.
• Review guest arrival lists to verify room assignments, amenities, and requests, ensuring timely requisitions for required amenities.
• Execute additional related duties and special assignments as given.

Qualifications and Personal Attributes

• Proficient communication skills in both English and Russian, both spoken and written.
• Capable of building strong relationships with colleagues and management in a multicultural environment.
• Demonstrates calmness, courtesy, and focus on guest needs under all circumstances.
• Exhibits good judgment in handling challenging guest situations while promoting positive guest relations.
• Holds a degree from a School of Tourism & Hotel Management.
• Committed to embodying the Fairmont brand promise and luxury standards in all interactions.
• Supports an inclusive workplace where every individual feels valued and respected.