Spa and Wellness Manager

About Shangri-La Jeddah

Located on the new Jeddah Waterfront beside the Red Sea, Shangri-La Jeddah exemplifies luxury with its stunning floor-to-ceiling windows and interiors inspired by the sea and sandy shores. The hotel features 203 elegant rooms and suites along with 17 luxurious serviced apartments. Dining options include four restaurants and lounges such as the renowned Shang Palace. It is conveniently situated near popular landmarks and the Red Sea Mall, as well as 116 privately-owned Burj Assila Residences.

Role Overview

The Spa Manager will oversee all aspects of the spa's strategic direction, daily operations, and financial performance at Shangri-La Jeddah. This pivotal leadership position aims to consistently deliver an exceptional luxury wellness experience, attaining high guest satisfaction while driving strong commercial results and fostering a culture of excellence within the spa division.

Key Responsibilities

• Lead daily spa operations prioritizing quality, efficiency, and safety.
• Meet targets related to spa revenue, profitability, and budgeting.
• Develop initiatives to boost treatment income, memberships, wellness programs, and retail sales.
• Explore new business avenues and market trends to enhance the spa’s competitive edge.
• Deliver personalized and luxurious guest experiences throughout every touchpoint.
• Maintain consistently high guest satisfaction and adhere to service excellence standards.
• Implement enhancements informed by guest feedback and market expectations.
• Ensure full compliance with Shangri-La brand standards, local regulations, hygiene, and wellness guidelines.
• Optimize use of resources, including facilities, inventory, and operational processes.
• Recruit, train, mentor, and retain skilled spa professionals.
• Foster a workplace culture rooted in outstanding service, accountability, and ongoing learning.
• Build leadership skills across the spa team.
• Represent the spa professionally within the luxury hospitality and wellness sectors.

Desired Qualifications and Experience

• Bachelor’s degree or equivalent in Spa Management, Hospitality Management, Wellness, Business Administration, or related disciplines preferred.
• A minimum of 7 to 10 years’ experience managing luxury spas, with a track record of senior leadership.
• Strong command of written and spoken English.
• Deep understanding of spa operations, wellness industry trends, treatment innovation, and retail management.
• Excellent leadership, communication, and interpersonal abilities.
• Willingness to work extended duty hours as required.

Why Work With Us

• An environment that supports your passion and encourages personal and professional growth.
• Well-structured learning and development pathways with clear advancement opportunities for leadership and professional skills.
• Competitive benefits, recognition programs, and travel perks rewarding dedication and contribution.
• An inclusive, diverse, and respectful workplace fostering a safe and thriving atmosphere for all colleagues.

Additional Information

We are committed to equal opportunity employment and welcome applications from all qualified individuals. Applicant information will be treated confidentially and used solely for recruitment purposes. Only shortlisted candidates will be contacted.