Sort Agent

About the Role

Join one of the world’s leading international express delivery companies, active in over 220 countries and territories, as a Sort Agent based at the Bahrain Hub in Muharraq. As a vital part of our "Insanely Customer Centric" team, you will contribute to global connectivity by ensuring high-quality sorting and processing of cargo shipments, ultimately enhancing customer service and operational excellence.

Responsibilities

• Carry out Air Cargo Services (ACS) sorting activities aligned with shift schedules and operational priorities.
• Complete all operational controls and network tracking tasks precisely and within given timeframes to meet performance goals.
• Adhere strictly to ACS processes for handling inbound, outbound, and transit shipments.
• Sort, prepare, and transfer ACS cargo and paperwork shipments to the appropriate internal teams, Ground Handling Agents, or third-party providers.
• Work collaboratively with Bahrain Hub Handling & Ground teams to manage outbound ACS shipments and Estimated Time of Shipments (ETS) requirements.
• Maintain accurate data entries for shipments in the OCNT system and other DHL operational platforms ensuring compliance with service standards.
• Reload cargo according to instructions, following GSOP procedures.
• Build Unit Load Devices (ULDs) and palletize cargo safely and correctly, ensuring compliance with prescribed safety protocols.
• Handle all ACS shipments with appropriate loading, securing, and safety measures adhering to DHL’s operational and security standards.
• Identify damaged shipments, report them immediately, segregate them securely for repacking or investigation to prevent further issues.
• Support initiatives aimed at operational improvements and help achieve department Key Performance Indicators (KPIs).
• Assist in the training and orientation of new team members whenever required.
• Exhibit flexibility by supporting other operational departments based on business needs.

Candidate Profile

• Possess 1 to 2 years of experience in logistics, cargo handling, warehouse management, or express transportation sectors.
• Require a valid forklift license for operational tasks.
• Well-versed in cargo handling procedures and ULD construction.
• Effective communication skills for teamwork and coordination.
• Proficient with personal computers and relevant operational software.
• Strong team spirit and collaboration abilities.
• Capable of problem-solving and sound decision-making under pressure.
• Ability to operate efficiently under strict deadlines.

What We Offer

• Robust career development opportunities within an international working environment.
• A positive, supportive culture with engaging colleagues.
• Diverse employee benefits program.