Solutions Engineer

About Sony Interactive Entertainment

Sony Interactive Entertainment (SIE), the powerhouse behind the PlayStation brand, is part of the Sony Group Corporation’s rich tradition of innovation. As a vibrant technology company, SIE delivers pioneering hardware and network solutions to over 100 million users and is recognized globally for its iconic entertainment properties. Our mission is to create and sustain exceptional experiences under the PlayStation brand, synonymous with creativity and entertainment excellence.

Role Overview

The Solutions Engineer is responsible for developing, testing, and refining automation and integration solutions for employee technology within defined parameters. This position drives proactive support by enabling early issue detection and reliable, replicable resolution while ensuring the solutions are simple to maintain and operate. Collaborating closely with senior engineers, platform owners, and support teams, this role develops specified components and continuously enhances these based on operational feedback.

Key Responsibilities

• Create scripts, develop API integrations, configure workflows, and adjust platform settings tailored to employee technology use cases.
• Execute predefined detection mechanisms and approved remediation processes with integrated validation checks, comprehensive error management, detailed logging, and escalation protocols for unresolved cases.
• Design and perform tests, document all configurations, operating procedures, limitations, and recovery methods.
• Oversee assigned system components, diagnose defects, and enhance dependability and user experience by incorporating production insights.
• Construct and sustain integrations and workflows spanning various employee technology systems such as ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.
• Utilize documented APIs and integration models to align data, manage authentication and handle typical failure scenarios, ensuring appropriate action and outcome tracking.
• Contribute reusable coding assets, connectors, and comprehensive documentation to be leveraged by fellow engineers.
• Deploy detection, self-service, support, and remediation workflows with well-defined eligibility criteria, logging, exception management, and escalation routes.
• Implement or integrate sanctioned AI-assisted steps, thoroughly test them with representative data, and submit any ambiguous or erroneous outcomes for assessment.
• Confirm whether workflows execute correctly and achieve their technical objectives, assisting service owners in evaluating user impact.
• Develop maintainable code using Python, PowerShell, JavaScript, or similar languages suited to the platforms and tasks.
• Adhere to engineering best practices including source control, automated testing, code reviews, deployment protocols, and runbook maintenance to ensure operational safety.
• Investigate and resolve defects across owned components and consult senior engineers on design or security issues that cross platform boundaries.
• Offer technical insights and detailed implementation contributions during solution design phases and code review sessions.
• Observe and abide by established architectural, security, and engineering standards while promptly raising design or policy queries.
• Collaborate with operations staff and platform owners to verify requirements and formally transfer completed deliverables.
• Share practical lessons learned, reusable modules, and technical knowledge within the engineering team.

Candidate Profile

Essential Qualifications and Experience:

• Hands-on experience in producing and maintaining scripts, software integrations, workflows, or software components.
• Practical knowledge of programming languages such as Python, PowerShell, or JavaScript combined with API usage experience.
• Competence in testing, troubleshooting, comprehensive documentation, and enhancement of completed work.
• Strong collaborative problem-solving skills and the ability to communicate effectively with both technical and support personnel.
• A relevant academic degree or equivalent significant practical experience.
• Familiarity with source control systems and involvement in testing, code review, and deployment workflows.
• A demonstrated interest in leveraging telemetry and automation to enhance employee support functions.

Desirable Attributes:

• Experience with service management systems, endpoint management, telemetry, or collaboration tools used in employee technology environments.
• Exposure to automated testing frameworks, cloud computing services, or workflows assisted by artificial intelligence.

Employee Benefits

• Performance-based bonus opportunities
• Private medical insurance coverage
• Dental care programs
• Annual entitlement of 25 vacation days
• Access to an on-site gym facility
• Subsidised cafeteria services
• Complimentary soft drinks
• On-site bar amenities
• Cycling garage and shower facilities for employees

Additional Information

Sony Interactive Entertainment conducts comprehensive background checks at the offer stage for all new hires, which may include criminal history verification depending on the role. Personal data collected is handled according to our privacy policies designed to protect your rights. We are committed to equal employment opportunities and encourage applicants from all backgrounds. Our hiring practices include consideration of individuals with arrest or conviction records to promote diversity and inclusivity.