Solutions Engineer

About TrendAI™

TrendAI™, the global leader in AI security and a business unit of Trend Micro, equips organizations with comprehensive AI visibility and consolidated security solutions. Our mission is to foster innovation, build confidence, and eliminate risk to empower safer and more trustworthy AI-powered futures.

Role Overview

We are looking for a Solutions Engineer in Qatar to act as the essential technical liaison between the Sales team and pre-sales clients. As an expert on Trend Micro’s next-generation security solutions, you will guide customers through product selection and deployment while collaborating closely with the Sales team to deepen customer relationships. Your leadership in security architecture and strong problem-solving skills will influence customers' technical strategies and ensure successful implementation.

Key Responsibilities

• Serve as both a technologist and customer advocate by understanding and easing the customer journey and product experience.
• Maintain an unwavering focus on customer success throughout engagement, onboarding, and product use.
• Be a foundational resource in training and empowering the sales team to improve their selling effectiveness through compelling storytelling.
• Understand the evolving cybersecurity ecosystem including SOC service providers, cloud service partners, and MSSPs.
• Leverage and upskill channel partners to enhance customer engagement.
• Provide regular updates to internal sales teams about new products and technologies.
• Collaborate with Regional and Global Product Managers and Product Marketing Managers to stay updated on the latest product knowledge.
• Deliver confident, engaging technical demonstrations showcasing Trend Micro product benefits using excellent presentation and public speaking skills.
• Empower partners and channels to propose, position, and convince customers about our solutions.
• Explain complex technical issues and solutions clearly and engagingly to stakeholders at all organizational levels.
• Apply advanced problem-solving skills to design customer-specific solutions.
• Build close relationships to influence customers' technical strategies.
• Provide training to customers and prospects on Trend Micro solutions.
• Coordinate with technical support teams to ensure ongoing support quality and customer satisfaction.
• Contribute to improving departmental best practices, methodologies, and documentation.
• Pursue continuous self-improvement and keep technical knowledge current through participation in relevant technical communities.
• Actively engage as a speaker or panelist in webinars, workshops, and industry events; strong public speaking skills advantageous.

Experience and Skills

• At least 3 years of experience delivering high-quality presales support and solutions that add significant customer value.
• Strong knowledge of SOC operations, security analytics, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust models is a significant advantage.
• Familiarity with Microsoft O365, Azure, Google Cloud, and AWS services is beneficial.
• Experience with security software such as firewall, content security, intrusion prevention, encryption, data leakage, data protection, and security monitoring is advantageous.
• Excellent English communication skills, both written and spoken.
• Genuine interest in cybersecurity and dedication to enhancing customer security.
• Thorough understanding of public cloud technologies like AWS and Azure.

Diversity and Inclusion

Trend Micro is committed to fostering an inclusive and equitable work environment that appreciates diverse perspectives, backgrounds, and identities. We celebrate and value differences across race, ethnicity, nationality, gender, sexual orientation, abilities, religion, age, veteran status, socio-economic background, and political beliefs. We encourage change, empower our people, and promote innovation. Join us and grow with Trend Micro.