Solution Engineer

About Salesforce

Salesforce is renowned as the leading AI Customer Relationship Management (CRM) platform where human agents and AI collaborate to enhance customer success. We prioritize ambition, innovation, and trust, with technology at the core of transforming businesses globally. As the forefront organization driving workplace evolution in the AI-enabled agent era, we enable businesses to connect uniquely with customers across industries.

Role Overview

The Solution Engineer, also known as Presales Consultant or Sales Engineer, is a strategic technical partner to the sales team. This role involves leading the entire solution cycle, acting as a trusted advisor translating complex client objectives into actionable and valuable solutions, and driving real customer transformations through technology.

Key Responsibilities

• Collaborate closely with sales teams to provide technical leadership aligning solutions with business goals, facilitating closure of complex deals.
• Design and present innovative custom demonstrations and solutions utilizing Salesforce products like Agentforce and Data Cloud to address specific business challenges.
• Lead and coordinate the solution process working with product, marketing, and professional services teams.
• Effectively communicate Salesforce's value proposition to diverse stakeholders, from IT professionals to executives, using industry knowledge.
• Continuously update expertise on Salesforce offerings and industry developments in a dynamic, performance-focused environment.

Candidate Profile and Experience

• Passion for technology and AI, actively engaging with emerging trends such as Generative AI, large language models, and automated agent workflows.
• Background in solution engineering, technical consulting, account management, SaaS business models, or technical disciplines like computer science or software development.
• Strong strategic mindset, enabling navigation of complex sales cycles and partnership with sales leadership.
• Proven problem-solving skills, able to develop practical solutions to diverse business challenges.
• Excellent stakeholder management and communication skills with capability to influence at various organizational levels.
• Experience managing multiple prioritized projects efficiently in fast-paced environments.
• Openness to occasional travel and adaptability to dynamic team settings.

Preferred Qualifications

• Existing Salesforce certifications such as AI Associate, Administrator, or Cloud Consultant are advantageous.
• Formal degree or equivalent experience, including leadership roles or extracurricular engagement.

Equal Opportunity & Inclusivity

Salesforce is committed to creating a discrimination-free work environment where employees and applicants receive equal consideration regardless of race, gender, age, or other protected characteristics. Merit and qualifications solely influence all employment decisions.

Additional Information

Candidates are encouraged to apply for no more than three roles within a twelve-month period to avoid duplications. Reasonable accommodations can be requested during recruitment to support accessibility. Salesforce utilizes AI tools during resume evaluation but ensures human hiring decisions. Applicants’ privacy and data are protected under Salesforce policies.