Software Account Representative

About Thryv

Thryv is committed to empowering local businesses across Australia and New Zealand, providing cutting-edge software, automation, and digital marketing services to help small businesses manage their operations, enhance customer connections, and drive confident growth. With over 125 years of experience evolving from directories to advanced SaaS solutions, our goal is to deliver time-saving and success-oriented tools to business owners.

Role Overview

This position is a unique remote opportunity combining approximately 70% phone-based client engagement with 30% face-to-face meetings within your local area. As a Software Account Representative, you will own the entire sales process from initial prospecting and pitching to closing deals and nurturing client relationships for up to six months post-sale. The role acts as a gateway to higher-earning Business Advisor positions with accelerated career growth.

Key Responsibilities

• Proactively source and connect with local business owners through phone, SMS, email, video calls, and in-person meetings to build prospects and generate sales opportunities.
• Manage follow-ups diligently via multiple communication channels to ensure no lead is overlooked or missed.
• Collaborate with sales and client success teams to address client needs, deliver impactful software demonstrations, and effectively pitch solutions.
• Engage clients face-to-face when appropriate to solidify trust and close deals through personal interactions.
• Support new clients with onboarding and ongoing success check-ins for six months, ensuring satisfaction and long-term retention.
• Maintain a consistent sales pipeline by owning the full sales cycle and meeting targets that position you for promotion within the company.
• Dedicate time daily for training, skill advancement, and team collaboration to continuously improve sales effectiveness.

Ideal Candidate Profile

• Proven experience managing the entire sales cycle including prospecting, pitching, closing, and client relationship building.
• A dynamic, goal-driven individual with resilience, strong ambition, and a growth mindset.
• Excellent communication and interpersonal skills enabling fast trust-building and customized messaging for diverse business owners.
• Comfortable using technology and software platforms to enhance sales efficiency, with a capacity to quickly adopt new systems.
• Business-savvy with an understanding of core concepts such as customers, invoicing, profit margins, and growth strategies to tailor solution selling.
• Relationship-focused approach with dedication to client success and long-term value creation.
• Experience in call centers or corporate sales is a plus but not mandatory—attitude and results matter most.

Additional Information for Parents Returning to Work

We support individuals balancing family responsibilities by offering flexible schedules. Part-time work (minimum of four 8-hour shifts per week, weekdays) is available for the right candidate. Employees are expected to arrange dependent care during working hours to maintain focus on sales activities.

Compensation & Benefits

• A competitive total remuneration package around $100,000 AUD annually, with uncapped commission earning potential based on sales performance.
• Accelerated career progression opportunities toward top-tier Business Advisor roles.
• Flexible working hours to accommodate life commitments.
• Opportunity to build lasting roots and relationships within your community through a hybrid remote and person-to-person sales model.
• Supportive company culture featuring daily coaching, team collaboration, and recognition of achievements.
• Annual salary reviews and continued performance rewards.

Start Date & Application

This role starts Tuesday, 28th April 2026. If you are passionate about driving business success and advancing your career within a leading SaaS company, we welcome your application.