- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
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Job description
About Radius
For 30 years, Radius has led the Irish fuel card market through its owned DCI network, delivering comprehensive site coverage nationwide working in partnership with various stakeholders.
Role Overview
The SME Account Manager will manage a substantial portfolio of 400-500 client accounts, delivering high standards of service and addressing any client concerns or questions promptly. The role focuses on product promotion, meeting performance targets, and fostering relationships to drive customer loyalty and growth.
Key Responsibilities
- Manage and maintain communication with a portfolio of 400-500 customer accounts.
- Address and resolve issues or queries related to customer accounts effectively.
- Promote additional Radius offerings to cross-sell and support product uptake.
- Achieve and strive to exceed predefined Key Performance Indicators (KPIs).
- Devise and implement strategic account management plans to drive growth and enhance profitability.
- Act as the main point of contact for over 400 customers, advocating their needs within the company.
- Deliver personalized and adapted communication approaches for different customers to strengthen engagement.
- Collaborate closely with internal teams to align on company goals and objectives.
- Provide exemplary support to other portfolio teams when necessary.
Required Qualifications and Skills
- Proven experience in account management or a related sales role.
- Excellent interpersonal and communication skills for engaging with a diverse customer base.
- Strong strategic planning and analytical abilities.
- Effective negotiation capabilities to nurture and improve client relationships.
- Proficient in Microsoft Office suite tools.
Additional Information
Radius is an equal opportunity employer welcoming candidates regardless of age, disability, gender identity, race, faith, sexual orientation, or socioeconomic background. The company is committed to inclusive recruitment processes and offers accommodations upon request during recruitment stages.
Applicants can contact Radius' talent team to learn more about the position or company culture. Radius reserves the right to close vacancies early due to high application volumes or shifting business needs.
Note to Agencies: Radius does not accept unsolicited CVs from recruitment agencies. Approved Partner Service Level agencies must submit candidates only through the official applicant tracking system.