Site Reliability Engineer (SRE) L2

About NLB Services

NLB is a rapidly expanding workforce solutions provider, evolving over 16 years from IT consulting to delivering services across Digital Transformation, Analytics, Health-tech, E-Learning, and Financial Services. With a strong workforce of over 8000 professionals, we partner with Fortune 500 clients globally, headquartered in Atlanta, Georgia, with offices also in Noida and Kolkata, India.

Role Overview

We are looking for a skilled Site Reliability Engineer (Level 2) with over 8 years of experience to join our team in Noida or via hybrid work mode. This full-time position involves maintaining and enhancing the reliability and performance of cloud applications, primarily hosted on Microsoft Azure. The candidate will engage in in-depth monitoring, troubleshooting, incident management, and collaboration with development and infrastructure teams to maximize uptime and system observability.

Primary Responsibilities

• Monitor, diagnose, and provide support for production applications hosted on Microsoft Azure.
• Conduct thorough troubleshooting of application and infrastructure-related incidents end-to-end.
• Use Azure Monitor, Application Insights, Log Analytics, and Dynatrace to investigate alerts and resolve production issues.
• Analyze logs and telemetry data via Kusto Query Language (KQL) and Dynatrace Query Language (DQL).
• Manage and troubleshoot services such as Azure API Management (APIM), Azure Functions, and Azure Service Bus.
• Trace requests across APIs, functions, messaging services, and back-end components to identify root causes of application failures.
• Set up and maintain alerts, dashboards, and monitoring protocols to enable proactive incident detection.
• Leverage Dynatrace functionalities like Smartscape, Distributed Tracing, Synthetic Monitoring, and Davis AI to assess performance metrics.
• Participate in production on-call rotations and handle priority P1/P2 incidents effectively.
• Take the lead in technical troubleshooting during critical incidents and coordinate with other teams for rapid resolution.
• Create detailed Root Cause Analysis (RCA) reports and propose preventive strategies.
• Collaborate closely with DevOps, Application Development, and Cloud Infrastructure teams to enhance platform reliability and observability.
• Support ongoing service improvements through automation and operational excellence practices.

Technical Requirements

• In-depth experience with Microsoft Azure services such as Azure Monitor, Application Insights, Log Analytics, Azure API Management, Azure Functions, Azure Service Bus, Azure Alerts & Action Groups, and Azure Portal.
• Proficient in observability and monitoring tools, particularly Dynatrace (Smartscape, Problems & Events Feed, Distributed Tracing, Synthetic Monitoring) and Dynatrace Query Language (DQL).
• Familiarity with alternative monitoring platforms such as New Relic and Datadog is acceptable.
• Strong knowledge in incident management including production support, handling P1/P2 incidents, major incident management, root cause analysis, problem management, SLA adherence, and on-call support.
• Technical expertise with REST APIs, HTTP/HTTPS protocols, JSON formatting, OAuth/JWT authentication, API request and response flows, Azure Functions lifecycle, microservices architecture, event-driven architecture, and messaging via Azure Service Bus.

Additional Information

This role demands a proactive mindset for continuous service improvements and operational excellence in cloud environments supporting critical business applications.

Eligibility and Education

Applications are open to candidates holding any graduate degree.

Location: Noida, India (hybrid working model)