Site Reliability Engineer II

Company Overview

Mastercard facilitates economic growth and empowers communities across more than 200 countries and territories. Through innovative technology, strong partnerships, and expansive networks, Mastercard delivers secure, simple, and intelligent digital payment solutions that enable individuals, businesses, and governments to reach their highest potential.

Role Summary

The RiskPS BizOps team seeks a Site Reliability Engineer II to enhance automation, problem-solve, and apply best practices. This role suits someone with a natural curiosity about how systems operate, a keen eye for detail, and a passion for minimizing manual tasks via automation. The position demands collaboration across development, operations, and product teams to advance SRE transformation at Mastercard.

Responsibilities

• Participate actively in all stages of service lifecycles—from conceptualization and design through deployment and continuous improvement.
• Analyze IT service management platform activities to identify operational weaknesses and relay actionable feedback to development teams.
• Contribute to pre-launch activities, including system design consultation, capacity planning, and launch assessments.
• Oversee live services by monitoring availability, response times, and overall system health.
• Enhance scalability through automation and advocate for system modifications that boost reliability and efficiency.
• Implement sustainable incident response procedures and conduct blameless postmortems for continuous learning.
• Approach production troubleshooting holistically to reduce recovery times by connecting insights across diverse systems.
• Collaborate closely with a global team spanning multiple geographical centers and time zones.
• Mentor junior engineers by sharing knowledge and providing guidance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline involving programming (such as physics or mathematics), or equivalent hands-on experience.
• Preferred experience within financial sectors.
• Strong analytical, problem-solving, and planning skills.
• Excellent organizational capabilities to manage and prioritize tasks in response to evolving business needs.
• Effective verbal and written communication skills.
• Demonstrated interpersonal skills including collaboration and customer-centric focus.
• Between one to three years of experience working with UNIX operating systems, scripting languages, Oracle databases, and SQL.
• Proven ability to handle challenging situations and make timely decisions under pressure.
• Desirable experience in programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.
• Interest in designing, analyzing, and debugging expansive distributed systems.
• Strong enthusiasm for driving change and pushing the limits of automation while managing priorities jointly with development, operations, and product teams.

Security Responsibilities

• Adhere strictly to Mastercard’s information security policies and procedures.
• Maintain confidentiality and integrity of accessed information.
• Report any suspected security breaches immediately.
• Complete mandatory periodic security training as required by Mastercard.