Shop Manager

Company Overview

TJ O'Mahony, located in Oranmore, Deerpark Industrial Estate, Co. Galway, is a part of HPC Sales Ltd., recognized as Ireland's leading Builders Providers and Home Improvement/DIY store.

Role Overview

We are seeking a committed full-time Permanent Shop Manager to oversee the daily operations of our shop. This position involves managing sales to ensure efficiency and profitability, coordinating staff efforts, and delivering a superior customer shopping experience.

Key Responsibilities

• Oversee purchasing, buying, and merchandising activities in the store.
• Collaborate with Regional and Branch Managers to establish quarterly branch sales targets.
• Participate in developing store strategies to increase customer base, foot traffic, and profitability.
• Manage the internal sales staff by training, motivating, mentoring, and providing performance feedback.
• Set and monitor monthly and quarterly sales targets with the team.
• Maintain excellent store conditions and uphold visual merchandising standards.
• Analyze and report trends related to buying, customer preferences, and profit margins.
• Coordinate with suppliers regarding free-of-charge stock arrangements.
• Supervise stock and inventory processes including ordering, record-keeping, and management.
• Ensure accurate control of inventory with regular stock counts, seasonal rotations, and promotions.
• Implement loss prevention measures through security protocols, auditing paperwork and inventory, and managing damaged stock responsibly.
• Keep the shop well stocked, clean, and visually attractive at all times.
• Address customer complaints promptly and effectively.
• Manage key account relationships and external sales initiatives.
• Drive sales initiatives to meet business goals.
• Engage in hiring, training, supervising, and appraising staff performance.
• Ensure the shop operates in compliance with company policies and Health and Safety regulations.
• Perform additional shop management tasks as required.

Requirements

• Strong communication and interpersonal abilities.
• Proven skills in customer management.
• Capability to maintain smooth operations and maximize store profitability.

Working Hours

The position requires 39 hours per week, Monday to Saturday.

Benefits

• Competitive salary package.
• Pension scheme.
• Death in Service (DIS) benefit.
• On-site parking facilities.
• Employee discount opportunities.