Shift Supervisor - Store #04927, HWY 7 Markham Road

Overview

In the role of Shift Supervisor at Starbucks, you will aid the store manager in overseeing daily store operations during assigned shifts. Acting as a team leader, your responsibilities include assigning tasks and organizing partners to ensure customers receive the renowned Starbucks Experience marked by exceptional service, quality products, and a clean, inviting environment.

Key Duties

• Demonstrate integrity, honesty, and commitment to Starbucks’ culture, values, and mission.
• Maintain composure during busy or unusual times to keep standards intact and serve as a positive role model.
• Stay alert to customer and store needs through environmental and customer observation.
• Communicate effectively with store management to help create a welcoming "Third Place" atmosphere each shift.
• Support new partner training by encouraging and coaching positively.
• Provide performance feedback to the store manager regarding partner contributions during shifts.
• Promote a positive workplace by identifying changes in partner morale and reporting to management.
• Offer clear, respectful, and timely coaching to partners to drive operational excellence and enhance performance.
• Deliver superior customer service by prioritizing customer satisfaction and building rapport.
• Identify and address customer needs promptly.
• Build strong relationships within the shift team by understanding individual motivations and concerns.
• Manage store operations throughout scheduled shifts, including organizing opening and closing duties.
• Adhere strictly to operational policies, including cash handling, safety, and security protocols to safeguard partners and store assets.
• Ensure all cash management practices are followed correctly by the shift team.
• Continuously support baristas to maintain legendary customer service during the shift.
• Maintain punctuality and consistent attendance.
• Consistently prepare quality beverages, food, and whole bean products following recipe and presentation standards.
• Observe health, safety, and sanitation guidelines diligently for all products.
• Recognize and celebrate accomplishments of individuals and the team using existing tools and collaborate with the manager to devise innovative recognition approaches.
• Utilize operational resources effectively to maintain excellence throughout the shift.

Experience & Skills

• Prior customer service experience in retail or food service settings.
• Competency in supervising and directing teams.
• Ability to learn new skills rapidly.
• Strong oral communication skills.
• Understanding of the retail operational environment.
• Excellent interpersonal skills and a team-oriented mindset.

Diversity and Inclusion

Starbucks is proud to be an equal opportunity employer committed to fostering diversity. We welcome applications from individuals of all backgrounds, including people of color, women, LGBTQIA+ community members, veterans, and individuals with disabilities. We ensure applicants with criminal histories are evaluated fairly in compliance with federal, provincial, and local laws.

Reasonable accommodations for disabilities are available upon request by contacting our team.