Shift Supervisor - Store# 04827, Greencrest Plaza

About the Role

The Shift Supervisor at Starbucks plays a crucial role in supporting the store manager by overseeing daily store activities during assigned shifts. This leadership position involves organizing the team, delegating responsibilities, and delivering the renowned Starbucks Experience characterized by exceptional customer service, high-quality products, and maintaining a welcoming and clean store environment. Acting in alignment with Starbucks’ core values and principles, the Shift Supervisor contributes to a positive workplace culture at a company known for being an excellent employer.

Key Responsibilities

• Uphold integrity, honesty, and understanding that reflect the Starbucks mission and culture.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and demonstrate calm leadership.
• Proactively observe and anticipate customer and store needs to enhance service delivery.
• Keep the store manager informed to facilitate a welcoming "Third Place" atmosphere for customers.
• Support new team members' training through positive reinforcement and constructive coaching.
• Provide performance feedback to the store manager regarding team members during shifts.
• Foster a supportive team environment by recognizing changes in morale or performance and communicating feedback appropriately.
• Create a learning environment offering specific, timely, and respectful coaching to enhance partner performance and ensure operational standards.
• Deliver excellent customer service by prioritizing customer needs and engagement.
• Identify and address customer requirements promptly.
• Build strong relationships with team members by understanding individual motivations and concerns.
• Manage store operations effectively during shifts, including assigned opening and closing duties.
• Adhere strictly to Starbucks policies for cash handling, safety, and security to protect all partners.
• Ensure compliance with cash register operations and proper cash management procedures by the shift team.
• Monitor baristas during shifts to maintain excellent customer service standards.
• Maintain consistent attendance and punctuality.
• Prepare beverages and food products that meet Starbucks recipe and presentation standards.
• Follow all health, safety, and sanitation guidelines relevant to product handling.
• Recognize individual and team achievements using corporate tools and collaborate with management to develop new recognition approaches.
• Use operational resources to maintain excellence throughout the shift.

Experience and Skills Required

• Prior experience in customer service within retail or food service environments.
• Capability to direct and coordinate the work of others effectively.
• Quick learner with the ability to absorb new information swiftly.
• Strong communication skills, especially oral communication.
• A solid understanding of retail operations.
• Excellent interpersonal abilities to work collaboratively within a team.

Equal Opportunity and Inclusion

Starbucks is committed to equal employment opportunities for all applicants. The company fosters a diverse workplace welcoming individuals from varied backgrounds and identities including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Candidates with criminal records are considered fairly in accordance with applicable laws. Starbucks also provides reasonable accommodations to applicants with disabilities who require assistance during the hiring process.

Additional Information

For applicants needing accommodations due to disabilities, contact can be made via phone or email for support throughout the recruitment process. Starbucks emphasizes positive and ongoing hiring efforts for this role.