Shift Supervisor - Store #04747, Clair & Gordon (Clairfields) - Guelph

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in running store operations during assigned shifts. In this leadership role, you will organize partner assignments and task delegation to deliver the Starbucks Experience by providing excellent customer service, high-quality beverages and products, and maintaining a clean, inviting environment.

Key Responsibilities

• Uphold Starbucks’ culture, values, and mission with integrity, honesty, and knowledge.
• Maintain composure during busy or unexpected situations to ensure smooth store operation and set a positive example for the team.
• Anticipate customer and store needs by observing cues continuously.
• Communicate necessary information to the manager so the team can create the welcoming "Third Place" atmosphere each shift.
• Support new partner training by reinforcing successes and providing constructive, respectful coaching.
• Provide feedback on partner performance to the store manager during shifts.
• Foster a positive team environment by identifying changes in partner morale or performance and reporting to the manager.
• Create a supportive learning environment by delivering clear, timely, and respectful coaching to enhance operational excellence and partner abilities.
• Deliver outstanding customer service by adopting a customer-first mindset and genuinely connecting with visitors.
• Identify and respond effectively to customer needs.
• Build strong relationships with team members by understanding their motivations and concerns.
• Lead store operations during scheduled shifts.
• Coordinate opening and closing activities as assigned.
• Adhere to Starbucks operational policies, including cash handling, safety, and security protocols, to ensure partner and customer safety.
• Enforce proper cash management procedures among the shift team.
• Monitor baristas during the shift to ensure consistent legendary customer service.
• Maintain steady attendance and punctuality.
• Ensure all beverages, whole bean products, and food items meet recipes and presentation standards consistently.
• Follow standards for health, safety, and sanitation across all products.
• Recognize and celebrate individual and team achievements using existing tools and collaboratively with the store manager to create new, effective recognition methods.
• Utilize operational tools and systems to achieve excellence throughout the shift.

Qualifications & Skills

• Customer service experience in retail or food service environments.
• Ability to lead and guide team members effectively.
• Quick learner with strong oral communication skills.
• Familiarity with retail setting operations.
• Excellent interpersonal and teamwork capabilities.

Company Commitment

Starbucks values diversity and inclusion, encouraging applications from individuals of diverse backgrounds including people of color, women, LGBTQIA+ community, veterans, and people with disabilities. We consider qualified applicants with criminal histories in line with relevant laws. Reasonable accommodations are provided for applicants with disabilities upon request.

Additional Information

This is a permanent full-time position located onsite in Guelph, Ontario. Regular and consistent attendance is expected. For accommodation needs, contact us using the provided details.